At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
I’ve been a fan of REI for over 20 years. They’ve changed for the worse. They get one star for having the items that REI sells. Their customer service is non existent. I went it looking for a sleeping pad. I spent 15 minutes looking around the camping section and not a single employee asked me if I needed help. I eventually found what I was looking for. I continued to walk through the store and the employees seemed to be missing from every section. No greetings, no offers to help. I miss the way REI used to be.
LJ
LorriMarie Jenkins
Oct 1, 2026
5.0
We were shopping in the REÍ in the Orange, Ohio and Evelyn helped us in the shoe department I was so impressed with her customer service and knowledge of the available shoes Thank you REÍ for hiring Evelyn! She is amazing!!!
JO
Jimminy Oh
Sep 26, 2026
1.0
Do not waste your time, needing brake fluid and o-ring to service my bike But cannot sell as items are only for Shop use. Great Service!
RH
Rob Heymann
Sep 21, 2026
5.0
Greg in the bicycle dept went above and beyond my expectations and provided a first rate repair and amazing customer service. My bike runs like new! Thank you very much Greg!
AA
Alex
Sep 18, 2026
5.0
I had a great experience at this location. Everyone was extremely helpful and professional. I got myself a membership and definitely plan on getting the rest of my outdoor shopping at REI.
REI specializes in quality outdoor gear and apparel, including award-winning REI brand clothing, camping equipment, bicycles, ski gear, and children's clothing.
What is REI's satisfaction guarantee policy?
REI stands behind all their products with a 100% satisfaction guarantee.
Does REI offer curbside pickup service?
Yes, REI offers curbside pickup service for customers.
What are the regular store hours for REI in Beachwood, OH?
REI is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Is REI open on major holidays?
REI is closed on November 27 and 28, 2025 (Thanksgiving period), and December 25, 2025 (Christmas). It has special holiday hours on other dates in December and early January.
What payment options does REI accept?
REI accepts American Express, Android Pay, Apple Pay, MasterCard, and Visa.
Where is REI located in Beachwood, Ohio?
REI is located at 411 Park Ave, Suite 143, Beachwood, OH 44122, USA.
Can I find other outdoor or sporting goods stores near REI?
Yes, nearby outdoor and sporting goods stores include Nike Well Collective and REI itself; also various retail and clothing stores are in the vicinity.
Are there dining options near REI for a meal before or after shopping?
Yes, nearby dining options include BIBIBOP Asian Grill, First Watch, First Watch - Pinecrest, Shake Shack Pinecrest, Saucy Brew Works, and Oak and Embers Tavern Pinecrest.
What other nearby services might be useful when visiting REI?
Nearby services include Verizon stores for mobile needs, StretchLab gym for fitness, and Ohio Artisan Collective for gifts and flowers.
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