REI

Reviews

• DM

  Debra Marshall

  5 days ago
  5.0
  Visited the North Conway, NH store today and had my best shoe shopping experience ever. Was lucky enough to be assisted by Bob. I have several different feet issues. Bob was very knowledgeable and extremely patient with me. He also helped my husband with his hiking boot purchase. Can't say enough good things about Bob and our REI experience today. I should also mention from observing the other associates in the footwear department today they all seemed knowledgeable and very pleasant. But, I especially wanted to thank Bob. REI is lucky to have him as part of their team!
• KP

  Kendra Parker

  Jan 31, 2026
  1.0
  This place is super snooty, went in to grab a bathing suit, there wasn’t anything for under $80. Not worth it! A staff directed us to the clearance rack, which you can only buy if you’re a member. Not worth the stop! Keep going to Sierra
• AZ

  Andrew Zoller

  Jan 31, 2026
  5.0
  Not the largest selection of winter apparel at the moment. Very good customer service. Always a fun stop.
• DD

  David

  Dec 20, 2025
  1.0
  What is happening to REI? I walk in on Dec 20th (North Conway of all places!) and maybe 10% of the floor space is devoted to somewhat serious winter gear. 75% of the floor space is meant for people that care more about looking outdoorsy over actually doing serious outdoor pursuits. It's sad to see REI moving away from it's loyal outdoor customer base. If you are looking for gear that will actually stand up to the conditions found in the Whites, I'd recommend looking elsewhere.
• LP

  Lauren Pham

  Dec 18, 2025
  5.0
  Matt was so incredibly helpful! It’s our first time winter hiking and Matt helped us pick out all the right gear and even gave us tips on some nice hikes!

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