REI

Reviews

• BW

  Brett West

  4 days ago
  5.0
  They're always super helpful and nice in there
• RS

  Richie Skaggs

  6 days ago
  5.0
  Love this store. Steve (NamaSteve) and his crew were very helpful today and made for a pleasant experience.
• DB

  Dillon Beatty

  6 days ago
  5.0
  Always appreciate the time employees spending making sure the right item is selected for what I need.
• CW

  Chris Wood

  Apr 28, 2026
  5.0
  REI is an incredible store with a world-class membership program that I have proudly supported since 2016. I visited the store today to process a large return and exchange, and I cannot speak highly enough of Terri and Ameriphill. They were exceptionally warm, patient, and professional throughout a complex transaction. They are a credit to the team and embody the high standard I expect from REI. Unfortunately, my experience at final checkout was marred by an associate named Patrick. He was visibly unprofessional, asking me sarcastically, “Are these going to work out for you this time?” before going as far as to threaten that my membership would be "cancelled" for utilizing the very return policy the company prides itself on. It is disappointing when one individual’s ego ruins a premium experience, but I am still giving five stars because Terri and Ameriphill were so outstanding. Management should know they have two stars in those two—and a significant cultural liability in Patrick.
• SV

  Sheila Vazquez

  Apr 10, 2026
  2.0
  Last year we started shopping at REI, because out son was going to be a Webelo Scout and we would be doing more hiking and camping with in the program. The backpack sales staff were really knowledgeable. We got him completely outfitted. When it came to me getting shoes the staff were not as helpful and did not seem to have the time to do more then grab shoes from the back room and hand them to you. I was not too worried because we were members and I had been told I had a year to try them and as long as it was not a year, I could return them. I wore the shoes 4 times. Tried without insolses. Bought their expensive hiking insoles, and even got hiking socks one time to see if that would make the shoes more comfortable. They were not. So I decided to stick with my Sketchers. I tried returning them 10 days before the year was up, because I was really trying to get them to work and REI is not close to us, making it an extra trip to go there. I was told there was wear and tear on the shoes and with me waiting u til before the end of the year was like me,"taking a bite out of a stake and sending it back." I have only ever returned one thing and that was the insoles, because I accidentally grabbed the wrong size. I switched them for the correct size. We still have my son's hiking pack and everything else we got there. My son needs a new day pack, since he outgrew his old REI little kids one. I still need new hiking shoes that are comfortable, and all the other things he needs when he and I cross over to the Troop level. I will not be getting any of these items from REI. There are too many other outdoor places I will shop at. I have submitted a picture of the shoes. They are a bit dusty, but in great condition. Do not trust the Year to Return thing. It is also not ok to basic tell a customer they are trying to scam the company. I now have shoes that I won't wear because there is not enough padding and REI has lost a whole families business. I will also, let the other Scout families know about this.

Frequently Asked Questions About REI