Bicycle World

Reviews

• SS

  Shawn

  Apr 25, 2026
  1.0
  I usually do my own bike maintenance; however, I had a task that required a special tool and it was something I did not feel comfortable with doing myself. So I loaded up the bike, took it to Bicycle World and spoke to a mechanic I had never met before who was working the bench. After exchanging pleasantries, I explained to him exactly what I wanted done, explained to him the one thing I didn’t want done to it. I even asked several questions to ensure what I wanted was understood. I watched him write it down on the work order. Two days later the shop called and told me that the bike was done. I thought to myself “Damn, that was quick!” When I walked into the shop, the one thing I told them I did not want done to the bike, you guessed it, they did it. When I questioned it, the head mechanic began giving me a bunch of excuses, attempting to gas light me and telling me what I “really should have done to the bike.” After several minutes listening to him share his great mechanical expertise, and literally talking to me as if I some newb rider. (Now, I get it, I might not be a professional, but I ride several thousand miles a year.) He finally said “I guess, it comes down to poor communication.” My follow-up question was “On who’s part? I know what I want and I was very detailed on what I wanted.” While I should have paid for the incomplete job, and took it to a shop that was better equipped for listening to a customer’s wants, I chose to give them another shot. This time I fully explained what I wanted to the head mechanic and he repeated verbatim my request. Five shop days later, I was informed my bike was done, then they called me back informing me that the bike wasn’t done. Growing tired of the bullsqueeze, I went to get my bike. Of course the bike wasn’t done, they told me that on the phone, but the reason it wasn’t done was because they trashed my bar tape (informing me “sometimes that just happens. Even though the bar tape I had was reusable.) but this shop did not have any in stock. Why would you start the job, if you did not have everything you need? Also, what type of bike shop doesn’t carried standard black cork bar tape? Secondly, the work I originally wanted done, and discussed with the head mechanic, was not done in the manner I requested. Not to mention, my aftermarket bar plugs are missing, my handlebars were installed so off center that Stevie Wonder could have seen it, over tightened the stem clamp well past the listed torque specs, and left their greasy finger prints all over the fork. So now I’m sitting in my garage staring at my bike while waiting for bar tape.
• JM

  Jeff Maness

  Oct 4, 2023
  5.0
  These guys really care. Good people with a strong knowledge of bicycles. I'll be bringing my bike here from now on!
• EV

  Elliott Viera

  Jan 3, 2022
  5.0
  Had my Schwinn Trailway bike tuned, and a trip computer installed. Fabulous service and.pricing. Great Customer Service! Thank you

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