Bowlero Durham

Reviews

• EH

  erinn hare

  May 8, 2026
  5.0
  The servers are always attentive when my family comes. Lead by their Supervisor, Jasmine Malory. She always goes the extra mile and pays attention to supervising my children while I am bowling and that is much appreciated.
• MR

  M. R.

  May 5, 2026
  1.0
  The child behind the counter glared at me, slack-jawed, unable to comprehend why someone would show up at Bowlero. And there I stood, a complete fool, expecting I would be allowed to bowl at an empty bowling alley on a Monday afternoon.
• KB

  Katherine Barahona

  May 3, 2026
  5.0
  Had a wonderful experience with the new manager Obed. From the moment we walked in to the time we left he took care of us. We are visiting from out of town but will definitely be back to visit the Durham location! 10/10 customer service
• EA

  Eileen Andrews

  Apr 15, 2026
  2.0
  Our Monday night Fun League arrived on 4/13/26 to find out that the other league that plays every other week was already scheduled for our lanes. From the manager's discussion, he was new and didn't know that our league was going to be there that evening. We have been bowling every Monday night for 3 years. They stated they called the contact name they had who didn't answer the phone from one call. The person contacted was called at 619pm on 4/13/26. We practice bowling at 645pm and start at 7pm. Also learned that the bowling alley had already rented out the other lanes that the other league was not using. After an hour of discussion about how we would be bowling, they found 4 lanes and we ended up with 6 people on each lane. We are a league and we were not treated well. We also didn't have a lane between us and the other rented lanes and the group did not use bowling etiquette. This is not the first time this has happened to our league. For those of us who stayed to bowl (remember 6 people per lane), we did not leave the bowling alley until after 11pm. This needs to be rectified. Our league is as important as others and needs to be treated as such. I am highly disappointed in the management of the bowling alley.
• XM

  Xander M

  Apr 14, 2026
  2.0
  I've been bowling here for a few years and have wanted to like this place, but twice in the past year, management sold the Horton Fun League's reserved lanes to another group without any notice, lanes we've been booked on weekly since September. To their credit, they did offer four consolation lanes this time, but with six bowlers per lane that's a pretty weak accommodation for a dedicated league that had been promised (and pays for) significantly more space. No apology or recompense was offered to the players who showed up expecting their normal setup, and we still had to pay for this cramped, subpar experience. The rest of the facility reflects the same lack of attention. Lanes outside of league nights are oiled infrequently enough that it's clearly not a regular priority, which affects anyone bowling casually. The ball return machines are rough enough to visibly damage bowling balls over time, the bathrooms are rarely clean, and the arcade runs at volumes loud enough to be a real concern for younger kids. None of these are unfixable problems, of course; they just haven't been fixed. It's worth noting that the staff are genuinely friendly and helpful, which makes the management failures all the more frustrating to watch. I'd love to see this place get its act together. It has potential, but right now, the management isn't meeting a basic standard of care for its customers or its league commitments.

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