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The front of the REI store in Charlotte, North Carolina
Brand Certified

REI

4.7
(546 reviews)

Business Details

(704) 921-0320
https://www.rei.com/stores/charlotte.html

About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • Curbside pickupNot available

Location

REI
9755 Northlake Centre Pky, Charlotte, NC
28216, United States

Hours

Monday9:30 AM - 8:00 PM
Tuesday9:30 AM - 8:00 PM
Wednesday9:30 AM - 8:00 PM
Thursday9:30 AM - 8:00 PM
Friday9:30 AM - 8:00 PM
Saturday9:00 AM - 8:00 PM
Sunday10:00 AM - 6:00 PM

Reviews

4.7
546 reviews
5 stars
455
4 stars
47
3 stars
17
2 stars
5
1 star
22
  • LB
    Leah Barid
    3 days ago
    5.0
    I love REI. They have everything I need for outdoor adventures, climbing, and travel! I like being able to hold, touch, and try on the merchandise.
  • DS
    Dylan St.Ours
    3 days ago
    1.0
    Today I’m a disappointed long-time REI member and unfortunately will no longer support them with my purchases. On March 17th I received a brand New pair of Merrell boots. Less than one month later my lace loop popped off while working. I hadn’t even hiked in them yet just wore them to a first week of work. No big deal, products can be defective. I took them into the Charlotte REI to swap and had 3 folks look them over and a manager deny me from return. His reasoning was that “they couldn’t be sold in the re-store.” Frankly there is no reason they should be ever sold in a re-store. They’re defective and they can’t even lace on to stay on a foot… for long I preached REIs care for customers and making anything right. Unfortunately that’s no longer the case. I can’t imagine any other retailer in the country that wouldn’t replace a defective boot with so few miles on them. Buy your boots and gear elsewhere!
  • BT
    Brett Tortorici
    Apr 20, 2026
    5.0
    Always helpful and friendly staff. Quality products. Keep coming back for all my adventure needs!
  • LT
    Lord Bartlett (Tony)
    Apr 4, 2026
    3.0
    We were Shoe shopping and was ignored by staff. Actually asked if other people needed assistance before us. Usually we get great service
  • MW
    Mark White
    Mar 31, 2026
    5.0
    Always easy to find what I need. The bicycle technicians are very helpful

Brand Certified Facts from REI

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Certified May 17, 2026Yext Knowledge Graph
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