REI

Reviews

• LB

  Leah Barid

  3 days ago
  5.0
  I love REI. They have everything I need for outdoor adventures, climbing, and travel! I like being able to hold, touch, and try on the merchandise.
• DS

  Dylan St.Ours

  3 days ago
  1.0
  Today I’m a disappointed long-time REI member and unfortunately will no longer support them with my purchases. On March 17th I received a brand New pair of Merrell boots. Less than one month later my lace loop popped off while working. I hadn’t even hiked in them yet just wore them to a first week of work. No big deal, products can be defective. I took them into the Charlotte REI to swap and had 3 folks look them over and a manager deny me from return. His reasoning was that “they couldn’t be sold in the re-store.” Frankly there is no reason they should be ever sold in a re-store. They’re defective and they can’t even lace on to stay on a foot… for long I preached REIs care for customers and making anything right. Unfortunately that’s no longer the case. I can’t imagine any other retailer in the country that wouldn’t replace a defective boot with so few miles on them. Buy your boots and gear elsewhere!
• BT

  Brett Tortorici

  Apr 20, 2026
  5.0
  Always helpful and friendly staff. Quality products. Keep coming back for all my adventure needs!
• LT

  Lord Bartlett (Tony)

  Apr 4, 2026
  3.0
  We were Shoe shopping and was ignored by staff. Actually asked if other people needed assistance before us. Usually we get great service
• MW

  Mark White

  Mar 31, 2026
  5.0
  Always easy to find what I need. The bicycle technicians are very helpful