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The front of the REI store in Cary, North Carolina
Brand Certified

REI

4.5
(679 reviews)

Business Details

1751 Walnut St, Cary, NC
27511, United States
(919) 460-9995
https://www.rei.com/stores/cary.html

About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • Curbside pickupNot available

Location

REI
1751 Walnut St, Cary, NC
27511, United States

Hours

Monday9:00 AM - 8:00 PM
Tuesday9:00 AM - 8:00 PM
Wednesday9:00 AM - 8:00 PM
Thursday9:00 AM - 8:00 PM
Friday9:00 AM - 8:00 PM
Saturday9:00 AM - 8:00 PM
Sunday10:00 AM - 6:00 PM

Reviews

4.5
679 reviews
5 stars
511
4 stars
96
3 stars
12
2 stars
18
1 star
42
  • RS
    Richard Sullivan
    3 days ago
    5.0
    I picked up an online order for a Thule Cargo Box. The staff was very knowledgeable, friendly, and helpful to pick up this item. Also, I had an opportunity to walk around the store. The store is extremely clean and well organized. It had many items for outdoor activities such as hiking, biking, running, etc.
  • WS
    Wanda Skilbred
    Jul 2, 2026
    5.0
    Unique finds for traveling, camping.
  • MP
    Michelle Paris
    Jun 16, 2026
    1.0
    I had not been in this store for quite awhile, it had always been my favorite place to shop. Yesterday we went in to purchase a pair of pants for my husband and I. The store was in shambles. I gave up looking through the pants, which were on a shelf wall. It was a total mess. No one was on the shop floor to help. I went up to the register and told the young man that it was a mess and I couldn't find what I was looking for. His reply was "yeah, it's a mess over there." He did not offer to help, just agreed it was a mess. I was later told the store was going to be updated, but does that mean customer service was canceled? I was so disappointed and don't know if I will ever return.
  • DD
    DH
    Jun 9, 2026
    5.0
    Knowledgeable and friendly staff. REI was having a great sale and we were able to find walking shoes in our size. Often stores have great sales but their stock is limited. Worth a visit.
  • SH
    Scott Hultstrom
    Jun 5, 2026
    1.0
    Had a bad time here today. I went to use my points as explained to me and it was not as expected and explained. Ended up costing over $100 more for the things I needed to purchase. Two REI employees explained how the points work one way, a third employee could not explain them and told me I had to call REI support and the last REI employee explained how they work. The process just cost me a half an hour in the parking lot and $113.21. Planning on waiting a week to cool down and if I still feel this way about how REI cost me money I will cancel my REI Membership and shop elsewhere. For these reasons I would not recommend shipping at REI or having a membership there.

Frequently Asked Questions About REI

What is REI's satisfaction guarantee policy?

REI stands behind all their products with a 100% satisfaction guarantee, ensuring customers are fully satisfied with their purchases.

What types of outdoor gear and brands does REI Cary offer?

REI Cary offers award-winning REI brand gear and clothing and carries brands including The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.

Brand Certified Facts from REI

This information is certified by REI and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified July 05, 2026Yext Knowledge Graph
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