Trek Bicycle St. Louis Ballwin

Reviews

• WP

  Wyatt Powell

  1 day ago
  1.0
  I rarely leave negative reviews, but this experience at Trek Ballwin was extremely disappointing. I have owned Trek bikes for the past 30 years, which makes this experience even more frustrating. I brought in my nearly new $4,000 mountain bike after the rear brake stopped working during my first ride in Colorado. Before that trip, the bike had only been ridden for about one hour, and the ride in Colorado lasted only about 45 minutes before the rear brake failed. The entire purpose of this trip was to go mountain biking, and my very first ride was on black-rated trails. Losing my rear brake in that environment was not only incredibly frustrating but also dangerous. I was forced to rely almost entirely on my front brake while descending technical terrain, which is far from ideal and significantly increases the risk of crashing. Instead of enjoying the bike the way it was designed to be ridden, the brake failure essentially ruined the mountain biking portion of my vacation. At first, the service technician was helpful while inspecting the bike. After the inspection, though, I was told it needed both a brake bleed and a new chain, with the total coming to around $200 before applying our service voucher. I asked why a bike with less than two hours of riding would already need a new chain and why the brakes had failed in the first place. Instead of giving a clear explanation, the technician implied that we didn’t know how to maintain the bike and insisted that I had ridden it much more than I said. When I asked if he was calling me a liar, he responded that he’d been doing this for a long time and could tell how much the bike had been ridden. He then said he could either help us or not help us. The entire conversation became condescending and unprofessional. I wasn’t arguing about paying for legitimate repairs—I simply wanted an explanation for why such an expensive, lightly used bike needed them. Instead, I felt like I was being accused of lying and talked down to while the technician continued to make sarcastic remarks throughout the interaction. After this experience, I have no intention of buying another Trek bike. Between having a major brake issue on a bike with less than two hours of riding and then being treated disrespectfully when I asked reasonable questions, I left with very little confidence in both the product and the customer service. After 30 years of owning Trek bikes, I expected far better. This experience has completely changed my opinion of the brand and the way its customers are treated.
• MB

  Morgan Belak

  Jun 22, 2026
  5.0
  Eric was a fantastic help. He was very knowledgeable and responsive. He made me feel very comfortable.
• LJ

  Linda Osorio Johnston

  Jun 10, 2026
  5.0
  I had an excellent experience at Trek Bikes thanks to Steve. He was extremely helpful in assisting me with selecting the perfect bike bag and basket. His knowledge, patience, and attention to detail made the shopping experience easy and enjoyable. Steve provided outstanding customer service, and because of him, the store left a great impression on me. Thank you, Steve, for your professionalism and excellent support!
• JF

  Josh Flori

  Jun 7, 2026
  2.0
  Had quite an unpleasant interaction with a snarly mechanic who refused to work on my bike. The inside of the store is black and gloomy. Will not be returning.
• BM

  Brian McCormack

  May 28, 2026
  4.0
  Have always liked trek bikes, my 13 year old wanted a trek bike we ended up getting a trek bike he loves it. What I didnt like is we went in my 13 year old saved up $900 took him about a year to do so we go in i tell the salesman my son has a $900 max all in budget taxes everything that's it. If it can't be done just gotta let us know we will look elsewhere I know it isnt much to work with but that's what he has.. so first few bikes he shows him start at 1,300+ and sales guy was really pushing it.. just rubbed me wrong..I gave you his max budget as we walked in... dont do that to a child.

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