Hollywood Casino Hotel & Raceway Bangor

Reviews

• RM

  Rechelle McIntyre

  4 days ago
  5.0
  Best birthday trip. I have never been to Maine. I wanted lobster. I wanted a hotel with things to do and a shuttle service. The rooms were large and my view of the water was beautiful. I could order meals, have them picked up or delivered. Then walk through the Hollywood themed halls with pictures of vintage movies. The casino was not crowded and very inviting. Best 60th birthday adventure.
• CK

  Chris Kennedy

  Jun 28, 2026
  1.0
  Terrible AC and Even Worse Service – Skip This Place ​The air conditioning in our room did not work. When I informed the front desk, I was told they were experiencing issues and instructed to manually open the unit, turn it off, wait 10 minutes, and restart it. I followed these directions, but it failed to fix the problem. ​I called the front desk back, and they promised a maintenance technician would be sent up immediately. No one ever showed. Worse, the front desk completely stopped answering the phone altogether after that. We were left to sleep in a stifling 74.3°F room. ​It was an incredibly poor experience and a total lack of customer service. Do yourself a favor and book the Marriott across the street instead—it is amazing.
• MD

  Michael Duquette

  Jun 22, 2026
  3.0
  I was quite offended during my last 2 visits that the person at the entrance requested to inspect my bag , yet did not ask for any other quests entering building to open theirs , and there were a number of other men and women carrying bags. He looked through the bag with a flashlight. When I questioned the attendant why only mine and no one else, he made a comment that other people’s bags were smaller , however they were not. First time I understood, second time I felt they clearly had a problem with a man carrying a small men’s bag ( small - holds a wallet , keys , and a phone ) and the fact that they did not ask anyone else feels a bit discriminatory. Where I come from many men carry a bag of some sort. To add to this , I did contact the casino 2 weeks ago through customer services email and have not received a response back.
• KS

  Kaylee Smith

  Jun 15, 2026
  2.0
  Very disappointed for the price I paid. I booked two queen beds with city view. Non smoking. Paid almost 500 Canadian. The bed are not true queen sized which made sleeping arrangements very difficult with three adults and one child. Room service ( making beds, refreshing towels) isn't a thing here unless you stay 3 nights in a row. The ac in the room was broken so after the first time we had to switch rooms. On top of the ac being broken you're only allowed to have it max temp 75 and min temp 65 ( I've never had a hotel room where I was restricted to climate change). I've also found hair in my bed. It may be others cup of tea of a place to stay, but I personally will never be back at this hotel nor will I recommend it to anyone. I did book through a third party site so they couldn't help with upgrading me even though I was willing to pay. I was told to contact the third party website which I did and they couldn't get ahold of the hotel directly to help either.
• AS

  Amy Sheley

  Jun 12, 2026
  1.0
  While the hotel was clean and in a convenient location, our overall experience was disappointing enough that we would not stay here again. There did not seem to be enough staff available at check-in, although extending our stay by two additional days due to unexpected work requirements was relatively easy. Unfortunately, several issues during our stay outweighed that convenience. The air conditioning in our room never worked properly. Maintenance came out and fixed it once, but it still could not keep up, and the room became uncomfortably warm every night. Several other members of our group experienced similar issues with their rooms and also had to request repairs. The most frustrating part of our stay occurred at the end of our trip. Due to changing work schedules, we booked an additional night even though we did not plan to sleep there. My husband was originally scheduled to leave before me, so I had not added him to the reservation. When his flight was delayed, I called the hotel to have him added to the room. Unfortunately, the front desk was not answering, although I was able to speak with a reservations representative who was aware of the situation and my attempt to add him to the reservation. I had not officially checked out of the room when I left for my flight, and my husband went to the front desk simply needing a replacement key. He was told that despite my calls and the fact that the room was still actively rented in my name, I had to be physically present with my ID in order for him to receive access. While I understand security policies are important, there appeared to be no effort made to find a reasonable solution. As a result, my husband was forced to pay for an entirely separate room while our original room sat empty for the night. Good customer service requires both security and common-sense problem solving. Unfortunately, this experience fell short on both counts. The property itself was clean and well-located, but the lack of responsiveness and flexibility left a lasting negative impression.

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