REI

Reviews

• BB

  bclairvaux

  2 days ago
  5.0
  Great products! Friendly, helpful service!
• YY

  Yerf Yeh

  5 days ago
  1.0
  I've used their bike shop multiple times and they're not very good. One time they didn't have my tire size, so they gave me one that was compatible, it didn't fit. Sold me another one that was compatible, didn't fit again. Then I went to a local bike shop and they got me exactly what I needed. Another time I had a coupon for a bike tune up, they didn't set the derailleur correctly, chain kept on skipping. Brought it back in for them to fix it, when I got it back, the chain was still skipping. I didn't have this issue before I brought it in. I guess because I had a coupon for bike service, they put in less effort to tune up the bike. Their bike service is expensive for them to not do a really good job. Needless to say, I took my bike to a local bike shop and they corrected the derailleur and my chain no longer skips. I don't plan on using these guys again for bike services. Local bike shops are the way to go.
• AS

  Ashley Sanders

  May 6, 2026
  5.0
  Brooke and Traci are the best! Everyone at this location were so kind and helpful!
• BC

  Ben Cox

  Apr 27, 2026
  5.0
  Had a incredible experience with REI's friendly and knowledgeable staff. I like to take this time to thank Brooke and Fletcher for all their help.
• AD

  Ava Dorothy

  Apr 19, 2026
  1.0
  REI had awful customer service. Completely shut down my friend when trying to ask questions about shoes and rushed her out of the store rudely and told her to come back another day. All she needed was a different size up, rushed us out when other people were still in the store shopping and checking out. Good store for stuff but definitely don’t go there if you wanna get rushed out the store and get treated awful. i’m sure REI stands for Rush Everyone Immediately. They said i was a size 14 men??? This is foot shaming and FLASE. Don’t go if you want to feel bad about your feet size.

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