At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
I shop at this REI on a regular basis and have never had a bad experience. Everyone is attentive, professional and kind. I’m a member and have also never had an issue returning something, per the company policy.
Thanks to the whole team for always making me feel welcomed.
NP
Nick P.
Jun 24, 2026
1.0
Bike shop employees are very rude and unhelpful. I never felt more condescended to in my life. We are all not experts.
KL
Kevin Lee
Jun 18, 2026
5.0
Amazing location! Always fun coming to this store but I really don’t like the traffic coming here. Layout is great. I always find what I’m looking for. I wish it were a little closer. Will be back.
SM
Samuel Mohar
Jun 16, 2026
5.0
I’ve been a few times and the customer service has been great. Last time I went in, the cashier got to the end of a transaction, realized there was another discount she could apply for me, and cancelled the whole thing to redo it.
AA
agrella ascorcio
Jun 6, 2026
1.0
I interacted with the rudest cashier I’ve ever encountered yesterday at REI. I waited in the long line and it was finally my turn. I walked up the to register and the cashier was on his phone. I placed my two items on the counter and flipped the barcodes up so they would be easy for him to scan. After a few moments he sternly said “how can I help you?” … I have two items, waited in line, and am now at a cash register .. what do you mean how can you help me? It was so strange. He scanned my items and asked my for my phone number for the membership. I gave him the first three digit is and he just stood there staring at me. Then he said “okayyyy 301 …” then I finished sharing the number and he quickly typed it in, only after he had all the digits. Sorry you are asking me why I am at a cash register at a retail store, staring at my when I am giving you my phone number, it’s fair that I am confused and trying to give some wait time to an employee who is clearly bothered by my presence, preoccupied with his cell phone, and taking out his frustration on someone who was just trying to buy a pair of $25 socks…
Unreal experience… next time I’ll go to llbean across the street where their staff are friendly
REI offers quality outdoor gear, clothing, and equipment for activities like camping, biking, skiing, and rock climbing, featuring both their own award-winning brand and popular brands like The North Face, Patagonia, and Columbia.
Does REI provide any satisfaction guarantee on its products?
Yes, REI stands behind all their products with a 100% satisfaction guarantee.
What are the regular store hours for REI in North Bethesda?
REI is open Monday through Friday from 10:00 AM to 8:00 PM, Saturdays from 9:00 AM to 8:00 PM, and Sundays from 10:00 AM to 6:00 PM.
Does REI offer curbside pickup services?
Yes, REI offers curbside pickup services for customer convenience.
What payment options are accepted at REI?
REI accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, PayPal, and Visa.
Is REI wheelchair accessible?
Yes, REI has a wheelchair accessible entrance and wheelchair accessible parking available.
Are there nearby restaurants where I can dine before or after visiting REI?
Yes, nearby restaurants include Hello Betty, Bouboulina, and Melina Greek Restaurant which you can visit for a meal before or after shopping at REI.
Can I find lodging near REI if I am visiting from out of town?
Yes, the Canopy by Hilton Washington DC Bethesda North hotel is located nearby, providing convenient lodging options for visitors to REI.
Are there other shoe stores near REI where I could compare options?
Yes, nearby shoe stores include Chacos and Saucony, offering additional footwear options close to REI.
Is there parking available at REI or nearby for visitors with a car?
REI has onsite parking and there are also street and garage paid parking options available nearby for customer convenience.
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