At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Sorry, but who runs the cult at REI pike and rose? There needs to be self checkout or a line that is purchase no talk only. It has nothing to do with busy or peak hours. I have been there at all times. It is purposeful which is frustrating. It is 2026 and everyone that uses REI is rich and well invested in AI and all the other nonsense so "aww man organic" doesn't fly. My time is worth money too and watching the guy fumble through the glasses and not being able to get them because he would not hand me a pair; I have to try again tomorrow. I do not like this side quest I just want my Maui Jim's bro. Allow me to choose whether I like the color not you. Man o man. Seriously, I'll update this tomorrow 10/8 if I am able to complete this unnecessary side quest. Love the products and when I want to chat I would be happy to enter another lane so people with lives can live them
LL
L_
Oct 7, 2026
4.0
I appreciated the salesperson and manager allowing me to make a return a couple weeks past the 12-month return window. I did not appreciate the mini lecture they gave me about the importance of returning things within the return window. I was well aware I was outside of the window; it was your discretion whether to allow the return or not. Please do not shame your customers.
TT
TJ “WindMaan” Taybi
Oct 5, 2026
3.0
Great on clothing and camping gear. Needs work on customer service. I've been an REI member for over 25 years. They used to have enthusiastic & knowledgeable staff. Lately it seems like their service has gone down hill.
CF
Chri Fortin
Oct 3, 2026
5.0
Great clothes and gear. Good, solid products
VL
Vincent L
Sep 11, 2026
5.0
Like pretty much all REI's the staff here are great. The staff are the bike portion are especially helpful. Chris at the bike department was able to get me in and out in 20 minutes. He pointed out my mistake in my rear derailleur install, fixed and adjusted it. And only charged me for a derailleur adjustment. I was happy as a kid getting their first bike to have if working correctly again! Huge thanks!
REI offers quality outdoor gear, clothing, and equipment for activities like camping, biking, skiing, and rock climbing, featuring both their own award-winning brand and popular brands like The North Face, Patagonia, and Columbia.
Does REI provide any satisfaction guarantee on its products?
Yes, REI stands behind all their products with a 100% satisfaction guarantee.
What are the regular store hours for REI in North Bethesda?
REI is open Monday through Friday from 10:00 AM to 8:00 PM, Saturdays from 9:00 AM to 8:00 PM, and Sundays from 10:00 AM to 6:00 PM.
Does REI offer curbside pickup services?
Yes, REI offers curbside pickup services for customer convenience.
What payment options are accepted at REI?
REI accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, PayPal, and Visa.
Is REI wheelchair accessible?
Yes, REI has a wheelchair accessible entrance and wheelchair accessible parking available.
Are there nearby restaurants where I can dine before or after visiting REI?
Yes, nearby restaurants include Hello Betty, Bouboulina, and Melina Greek Restaurant which you can visit for a meal before or after shopping at REI.
Can I find lodging near REI if I am visiting from out of town?
Yes, the Canopy by Hilton Washington DC Bethesda North hotel is located nearby, providing convenient lodging options for visitors to REI.
Are there other shoe stores near REI where I could compare options?
Yes, nearby shoe stores include Chacos and Saucony, offering additional footwear options close to REI.
Is there parking available at REI or nearby for visitors with a car?
REI has onsite parking and there are also street and garage paid parking options available nearby for customer convenience.
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