Hollywood Casino & Hotel Lawrenceburg

Reviews

• DD

  Debra Dojkic

  2 days ago
  1.0
  Came to visit and celebrate our Anniversary. Our car broke down so we decided to stay the night. When we arrived at the front desk there was a very large woman sitting behind a computer. She never greeted us. My husband told her about our situation just for small talk. She didn't say a word. When she finally acknowledged us she asked 1 bed or 2. I asked "do you have a king" she replies what do you think a 1 bed means ??? She charged us a fee to get the room even though it was a comped night ???? So we get charged for this person to check us in and be rude ! Her name is RAVEN ! She has zero people skills ! Get a different job Raven this one isn't for you !
• ES

  Ebony Smith

  4 days ago
  1.0
  I have been a guest at this location for years. They have recently band me. They did so without talking to me to hear my side of the story or anything. It was embarrassing getting walked out my security! I befriended another guest T.V. (Initials) at this location. Multiple times we would do a group pull (two or more people put money together into a slot and share the winnings) only one players card can be used at any point of that group pull. Me and T.V. used my free play and played with my card on March 23rd 2026. We even got a jackpot on my card and since she pushed the bottom she claimed the hand pay. I have video of a group pull with T.V. in it. So months go by of us doing this. T.V. tells me and my boyfriend that she will be out of town for a month but didn’t want her free play to go to waste. On July 4th 2026 T.V. handed me her card (inside the casino’s steak house) with her four digit pin and gave me permission to use it. She gave me screen shots of when her free play would be on her card, I face timed her the first night so she could watch me play her free play. I kept in touch with her the whole month that she was gone. A month went by she came back. She complained to her host and about free play. Mind you T. V. is an owners club member and I’m not even Advantage yet. T.V. lied to her host that I used her free play without her permission. So for weeks I have called the casino. Spoke with K.B he stated his name is on all the band letters and he wasn’t the person to speak to so he gave me Caroline’s number in compliance. She stated she had to do an investigation and would call me back. A week went by I called Caroline and left a message. She called back and was very dismissive, didn’t want to hear my side of the story, kept repeating their policy but if that’s the case no one should be able to do a group pull using someone’s free play or receiving credit for a win. So I asked Caroline for the corporate number to speak with someone else. She didn’t have a number she looked up a random number and gave it to me. I called the number you have to leave a message for a call back. I don’t think this is fair by no means! It’s defamation of character and I feel since she spends more money they took her side! Now I’m banded indefinitely and she should be too since she used my card!
• MJ

  Marie Jefferson Jones

  5 days ago
  1.0
  We have stayed at this property 3 times, so this review is a culmination of all 3. None of our experiences have been 5 star, but the first stay was decent enough. Our subsequent stays have shown that both the property and the management have declined significantly. Let's start with check in. Never, in 3 stays, have we been greeted with 'Welcome in. How can I help you?' or some variation of that sentiment. Every front desk staff member has been bothered by having to do their job. Also, don't think that you can check in even 1 minute before 4pm without paying an additional fee. The rooms have always been serviceable, but this time the room has stains on the chair, ottoman, and floors. The hallway on our floor and the elevators consistently smelled like marijuana. The atrium between the hotel and casino was full of ants and spiders. The linens and bathroom seemed clean and the beds were very comfortable. The air-conditioning in our room worked very well, however it, and the toilet flush, were loud enough to wake you at night. The sink was very slow to drain, so slow that leaving the water running to brush your teeth or wash your face meant flirting with it overflowing. There were no outlets that worked that did not have something already plugged into them, including the ones on the bedside lamp. This meant that only one of the two adults staying in the room could charge their phone at a time using the clock. The room was quite dusty and behind the furniture with the TV on it was filthy. Our other room, where our adult son stayed, smelled terrible. It was very musty and had a distinct smell of old gym shoes and body odor, which did not go away despite opening windows and using room spray. The biggest disappointment with our room, however, was the fact that I needed to do some work and there was zero access to internet. So, be warned, the 'resort fee' you pay does not include internet access, a pool, or a fitness center. The casino is nice. Games are modern and spread out enough that it is not claustrophobic. On this trip, it did feel like the returns were a lot less than on previous trips, but thats the nature of gambling. The live music on the weekends is nice. The casino is freezing, so if you are sensitive to the cold, bring a jacket. Or a parka. The only issue we had with the casino was with security at the entrance during our trip in December 2025. I have a spinal cord stimulator, which means that I can not go through metal detectors. I have no issues with being screened in a different method. When I tried to alert the security staff about my stimulator, they would not listen. They continued to yell at me for several minutes, which was both disturbing and embarrassing. Not one of the 3 people working the entrance made any effort to come speak to me or to help. Finally, my boyfriend went through the metal detector and spoke to one of the workers. He was trying to not leave me as my surgery to have the stimulator put in had been just 3 weeks earlier. She had me come around to be wanded. We ended up finding two managers to speak to about the incident. That was just as disappointing as the experience with security. The managers offered no apology, no semblance of humanity, and no solution to the fact that I, at that point, was in tears and shaking from being berated in front of a crowd for many minutes. I do want to give credit where it is due. The girl who checked us out was great. And all the security staff at the casino this time was wonderful. All in all, until this trip, we might have chosen to continue making the Hollywood Hotel and Casino a weekend getaway. Now, we will be actively searching for another option and have no plans to ever come back.
• WD

  Wayne Denney

  Aug 15, 2026
  1.0
  We stayed at Hollywood casino hotel in Lawrenceburg last night 8/14/2026 and when we checked in, we went straight to the casino. When we came back to the room for the night , we fell asleep. This morning when we woke up , we noticed there was someone else’s dirty socks in our bed and the room was filthy. Dirty tissues behind the night stand and dresser. Open lotion bottle on the floor as well as other grime. Also pubic hair on the bed that we didn’t even sleep in. WE SLEPT IN A BED THAT WAS DIRTY!!!! WITH SOME PREVIOUS PERSON’S DIRTY CLOTHES UP UNDER THE SHEETS. WE ARE TOTALLY DISGUSTED. We are both dealing with major anxiety over this, the hotel staff did comp the room. This is completely unacceptable! We frequent the casino often but this was the first time we used the hotel. NEVER AGAIN!!! This needs to be investigated fully and our time spent and anguish over this needs to be accounted for .
• SA

  Sondra Anderson

  Aug 2, 2026
  2.0
  DISGUSTED BY HOW HOLLYWOOD CASINO HANDLED THE THEFT OF MY PHONE I visited Hollywood Casino for what was supposed to be a special planned outing with my mother (from a nursing facility) and a couple family members. Instead the night ended with my phone being stolen and an experience that has left me completely disgusted with the casino. I knew the exact machine where my phone had been when it was taken. We immediately tried calling it, but it had already been turned off. Having visited many casinos, I am well aware of the extensive surveillance systems they use and how closely activity on the casino floor can be monitored. Yet, despite knowing the specific machine and the narrow timeframe, I was never offered meaningful assistance in reviewing footage to determine what happened. What makes this even more disturbing is that several employees (that I reported it to) told me thefts like this reportedly happened numerous times during their employment there. If this is true, why is more not being done to protect guests and respond seriously when theft is reported? The next day, I did what the casino apparently was not concerned about doing—I tracked my phone myself using the FindMy App. The phone had been sold to an ecoATM located in front of a Kroger. Identification is required to sell the phone through the machine, as well as powering the phone on (which is how the location updated). This helped authorities identify an individual, and criminal charges have been filed. THEN came the most disturbing discovery of all: the individual identified in connection with my stolen phone had worked at Hollywood Casino. I cannot state why the casino failed to provide more assistance or whether the person’s employment there had anything to do with how my report was handled. But from my perspective, learning of that connection after receiving so little help raises serious and troubling questions. Publicly available information also showed that the individual had an extensive arrest history. An arrest history does not, by itself, prove guilt in any particular matter, but it certainly added to my concern after learning of the person’s connection to the casino. What kind of standards does Hollywood Casino have for the people it employs, and what responsibility does it take for the safety and security of the guests who spend their money there? Casinos have cameras throughout their properties. They have security personnel. They have the ability to investigate incidents on their premises. Yet when my property was stolen and I could identify exactly where and approximately when it happened, I felt dismissed and left to investigate the theft myself. This is unacceptable! I brought my mother there for a special outing. Instead of leaving with a good memory, I left without my phone and with absolutely no confidence that this casino genuinely cares about the people who support its business. I would strongly advise others not to support this casino based on my experience. If you do choose to go, be extremely vigilant. Keep your phone, wallet, purse, and other belongings secured at all times. Do not assume that extensive casino surveillance means you are safe and will receive meaningful assistance if something is stolen. Hollywood Casino should be ashamed of how this situation was handled. I expected concern, assistance, and accountability. What I experienced instead was indifference. I do not plan to return and I cannot recommend this casino to anyone!

Frequently Asked Questions About Hollywood Casino & Hotel Lawrenceburg