At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
I haven't been in an REI since my daughter was 4 months old and that was in Denver, Colorado.
I was pleased to find that the customer service was still good and that there was a nice selection on products.
I was looking for a new pair of cross trainers and they had a decent selection of running/hiking/outdoor shoes. I found a great deal on a pair of BROOKS, my first pair and I'm looking them a lot.
I plan on shopping at REI in the future.
OM
Onyaé M
Aug 4, 2026
3.0
First time here , came in looking for some hiking shoes. No one greeted me .. which is fine but something to note. The gentleman working in shoes was very reluctant to speak to me or see if I needed help. A young lady finally asked me if I needed help , brought out the shoes I wanted and that was pretty much it. I am a person of color so maybe they were not used to seeing ppl who look like me in the store. With that being said I probably won’t come back here bc I felt like the associates didn’t really want to help me. They actually had the shoes in my size that I wanted but I wasn’t willing to spend my money here after my experience. Store was very clean and organized though which I appreciated.
DS
dan summitt
Aug 1, 2026
5.0
My favorite store. I just wish the Indy location was bigger and carried more inventory as they don't have my size often.
RW
Rodney Wilson
Jul 26, 2026
2.0
For a store that sells kayaks seems like you should have them in stock that way you can look at them before you buy
AM
Amanda Marie
Jul 21, 2026
5.0
5 stars across the board! Two gentleman helped us in sleeping bags, one was named Bob and I didn't catch the other young man's name but he liked bike backpacking. Bob also helped us setup a tent to test it out! We came back in to swap out a bear bin and sleeping bag and Anders was a rockstar, he went above and beyond for us to helping to find the last sleeping bag in the back room even after closing. Honourable mention to Chris at the register for good assistance with the team.
What types of outdoor gear and clothing does REI offer?
REI offers award-winning products including gear and clothing designed for various outdoor activities, both under their own brand and from top brands like The North Face, Patagonia, and Columbia.
What are REI store hours in Indianapolis?
REI in Indianapolis is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Can I pick up my online order at the store or use curbside pickup?
Yes, REI offers both in-store pickup and curbside pickup services.
Does REI accept mobile payments and credit cards?
Yes, REI accepts multiple payment options including American Express, Discover, MasterCard, Visa, Apple Pay, Android Pay, PayPal, and cash.
Is there free parking available when visiting REI at Castleton Square Mall?
Yes, REI provides free onsite parking with wheelchair-accessible spots available.
Is REI accessible for customers with disabilities?
Yes, REI offers wheelchair-accessible parking and is designed to be accessible for all customers.
What nearby shoe stores could I visit along with REI?
Nearby shoe stores include Chacos, Saucony, and DXL Big + Tall, which also offers men's clothing alongside shoes.
Are there dining options near REI for a meal before or after shopping?
Yes, nearby dining options include HotBox Pizza, One World Market of Indiana for sushi, Fresh 2 Order for American cuisine, Hyderabad House for Indian and seafood, and Buffalo Wild Wings for casual dining.
If I want to relax or get a beauty treatment near REI, where can I go?
You can visit nearby beauty and hair salons such as Love Is In The Hair Design Studio, LC Hair Studio, Skin Haven LLC, Sola Salon Studios, Studio 413 a Paul Mitchell salon, CocoMia Hair Studio, and Sunshine and Shear Company.
How can I contact REI at Castleton Square Mall?
You can call REI at +1 317-585-1938 or visit their Facebook page at http://facebook.com/REICastleton for more information.
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