REI

Reviews

• TT

  TK

  May 2, 2026
  1.0
  Not going back until they support their workers and their unionizing efforts Staff deserve fair wages and working conditions
• MH

  Marcin Hachaj

  Apr 28, 2026
  5.0
  Everything was great . Thank You
• NG

  Nicole Gaa

  Mar 26, 2026
  5.0
  Pauline was soooo helpful !!! Very kind and accommodating. She went above and beyond for me at check out when I had difficulty with a product.
• KP

  Kendra P.

  Dec 30, 2025
  1.0
  Horrific experience in this Vernon Hills store with Yolande. I had a return from October and she accused me of using the product when I did not. I told her I had it in my backpack but ended up not needing it but she continued to accuse me of lying. I felt disrespected during my interaction at this store and specifically with the lady named Yolande. I hope REI will address this so customers feel heard and valued in the future.
• TK

  Tina Kh

  Sep 8, 2025
  1.0
  we were trying to get shoe but Joel that’s he’s name. He’s like I’m here but I dont wanna help you this kind of attitude usually REI customer service is the best but this person is something else everything else was good I love the store that’s for sure