JTS Pools & Spas

Reviews

• AF

  Aubry Farmer

  Feb 11, 2026
  1.0
  Wish I could give 0 stars! 100% don’t recommend JTS pools. They don’t stand behind their product. They don’t answer calls or emails. They’ll promise you they’ll help before you buy the product and say they’ll be there every step of the way but as soon as you pay for it they wipe their hands of it. Their “contractors” are a joke who will scam you as well. Then JTS pools will say they just recommend them even though the contractors say how they get business is JTS pools and that’s who they work for. One of their contractors told me JTS sold me a lemon and was not at all what I paid for. I have told lots of people not to buy from JTS when they said they were going to and I will post on Facebook and tell everyone at my work and have my family tell everyone not to buy from JTS pools. Unless they make it right and refund me my money I will be going through with my lawyer. Do yourself a favor and go with another company.
• GO

  greg Osborn

  Oct 5, 2019
  5.0
  Great customer service, had new pool pump seize up after month of service, called Ottawa store, they replaced with no questions! I believe young man's name was Darrin, exceptional service!
• ND

  Nicolette Duffield

  May 11, 2019
  1.0
  Young man in Peru was very rude! We got a quote on a pool heater came back to purchase the price went up $400 dollars . Went to great escape got higher BTU for less then price originally at quoted JTS . Still tried to shop local and once again same staff very disrespectful rude
• MF

  Molly Flynn

  Mar 2, 2018
  5.0
  I just had a great experience for my first time at JTS. The woman that helped me was so nice! I always get certain products for my hot tub but the place I normally go to in Yorkville where we got out hot tub is gone. I called one pool place in Ottawa by Walmart and the lady laughed at me on the phone like the products I asked about that we use all the time don’t exsist so I called JTS and the lady was so friendly and helpful! I texted my boyfriend right away and told him we’re only going to JTS from now on. Plus when I walked in the door she complimented me so that made me feel welcome. :) I didn’t catch her name but thank you!!!!!

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