The largest off-track betting parlor in Illinois, featuring two restaurants (Pony Up sports bar and Driftwood Grille restaurant and bar), over 200 TVs with 65" screens around a circular bar, private rooms, and dozens of betting stations (clerks and self-serve machines). Tote machines connect directly to Club Hawthorne mobile wagering accounts for cash deposits/withdrawals.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.