REI

Reviews

• CR

  C. Del Rosario

  3 days ago
  3.0
  The space/store is huge so you would think it would be full of product. Not so much. Not too much variety. Better to shop online.
• MA

  Matthew Anderson

  5 days ago
  4.0
  This is a great location to find new bike parts and accessories. It's on the pricier side, but that's generally because they sell quality stuff. REI membership costs $30 one time and gives you a 10% rebate on most purchases, so if you're in the market for larger outdoor purchases or bike purchases, it can really build up over time. I only deduct a star because unionized workers have been demanding more from REI, and what is the point of a Co-op if it cannot care for its workers? Corporate should really be working with the union, it's a bad look not to and it makes me less likely to shop here.
• NO

  Nathan Olson

  Sep 29, 2026
  2.0
  I had an odd return experience here last week that left me feeling a little uncomfortable. Before a hiking trip, I purchased a small first aid kit because I couldn’t find the one I already owned. I opened the new kit at home to see what was included and whether I needed to add anything, but nothing was used or removed. While packing for my trip, I ended up finding my original kit tucked away in my hiking bag. About two weeks later, I brought the new kit back to return it. The associate asked whether it had been used, which I completely understood, and I explained what had happened and that nothing had been used or removed. He looked through it and even commented that everything appeared to be as it came, but continued to seem apprehensive about accepting the return. He explained that because it was a safety item, he took putting it back on the shelf seriously and worried that something could be missing and create a bad situation for another customer. He said he would refund it either way, but couldn’t verify every item at that moment because there was a line behind me. I understand the concern, especially with a first aid product, but after repeatedly explaining that nothing had been used or removed, the interaction started to feel less like a normal return and more like I was being asked to prove I was telling the truth. If the kit had appeared used, dirty, or incomplete, I would have completely understood the additional scrutiny, but the associate himself said it appeared untouched. The return was ultimately processed, and I appreciate that. I’ve been a co-op member for about 15 years and generally have great experiences here, which is why this interaction stood out. I just wish the return had been handled with a little more trust and less suspicion once the condition of the item had been established.
• MF

  Morgan Fleming

  Sep 19, 2026
  5.0
  Jim at REI was incredibly helpful. He took the time to properly size and fit me for the right backpacking pack. He walked me through all of the different features and unique parts of the pack so I understood how everything worked. He also explained how to properly pack and organize the backpack, which was helpful as someone still learning the ins and outs of backpacking. Jim was extremely knowledgeable and patient. His help gave me confidence that I was leaving with the right pack and knew how to use it properly. I highly recommend working with him!
• TM

  Tate Meyer

  Sep 12, 2026
  2.0
  I was there Saturday 9/12 to buy shoes. There were only two people working shoe department. Jeanette helped me and was incredible until they pulled her off the sales floor. She said Elliot would return to finish helping me find the shoes I needed. Elliot came out and proceeded to help every male customer while actively ignoring me over the thirty minutes I sat and waited. He helped customers who arrived later than I did. I even got up and stood next to the door to the back and he still ignored me. It got to the point where another customer approached me and apologized. Ended up walking away and buying a pair of shoes Jeanette left me with because i need them for work. Id go literally anywhere else.

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