REI

Reviews

• AV

  Avy Vang

  May 12, 2026
  1.0
  I came in around 6-7pm at this location on May 12 and was at the shoe area for 15 mins with no one. I went to the manager and ask if there was a shoe person and she said in a condescending way that Michael will come. Michael came but was lazy about my service. He helped 4 other guests there and went above and beyond but did not care to ask me questions regarding the shoes I was trying on or anything. He even followed the other people around the store asking if they wanted to look at other shoes but still have not asked me anything. Was rude and condescending towards me, maybe because I was younger or Asian. Terrible terrible customer service towards me. Talked to the other 4 guests the whole time and didn’t care to ask me anything. I was there first and none of them were even serious about any shoes. I’m disgusted and highly irritated at the service I received. I went to the two front cashiers who were nice to tell them and they told me if I wanted to tell the manager and I said no, because the manager was rude herself. I love what REI stands for, but your workers towards me as an Asian person is unacceptable.
• DH

  Dario Hernandez

  May 11, 2026
  3.0
  They only had women road bike bibs. They didn't even have a sign above them, saying they were men or women. When I got to the checkout, the lady said this is our lady's bibs. Did you know that? I said no
• JR

  Jay R.

  Apr 24, 2026
  5.0
  Went here to buy a pair of HOKA shoes. I was greeted by a staff member in the shoe department within a couple of minutes even though there were already a few customers there being helped and it took me less than 10 minutes to find a pair and check out. The cashiers at the front were very friendly.
• MM

  Matthew McMaster

  Apr 13, 2026
  5.0
  I brought my BMX bike in to see if by chance they could put some 3-piece cranks I got online on it for me. I had no expectation as I presumed they were a mountain bike / road bike place. Kelly did a phenomenal job at getting it done!! Thank you so much—it rides great!!!!
• AS

  Andie Sweetswirl

  Apr 12, 2026
  5.0
  The bike repair class with Kelley was awesome. I learned so much and she was so informative and pleasant and excited to share her knowledge with us. Thank you again!!

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