At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
I came in around 6-7pm at this location on May 12 and was at the shoe area for 15 mins with no one. I went to the manager and ask if there was a shoe person and she said in a condescending way that Michael will come. Michael came but was lazy about my service. He helped 4 other guests there and went above and beyond but did not care to ask me questions regarding the shoes I was trying on or anything. He even followed the other people around the store asking if they wanted to look at other shoes but still have not asked me anything. Was rude and condescending towards me, maybe because I was younger or Asian. Terrible terrible customer service towards me. Talked to the other 4 guests the whole time and didn’t care to ask me anything. I was there first and none of them were even serious about any shoes. I’m disgusted and highly irritated at the service I received. I went to the two front cashiers who were nice to tell them and they told me if I wanted to tell the manager and I said no, because the manager was rude herself. I love what REI stands for, but your workers towards me as an Asian person is unacceptable.
DH
Dario Hernandez
May 11, 2026
3.0
They only had women road bike bibs. They didn't even have a sign above them, saying they were men or women. When I got to the checkout, the lady said this is our lady's bibs. Did you know that? I said no
JR
Jay R.
Apr 24, 2026
5.0
Went here to buy a pair of HOKA shoes. I was greeted by a staff member in the shoe department within a couple of minutes even though there were already a few customers there being helped and it took me less than 10 minutes to find a pair and check out. The cashiers at the front were very friendly.
MM
Matthew McMaster
Apr 13, 2026
5.0
I brought my BMX bike in to see if by chance they could put some 3-piece cranks I got online on it for me. I had no expectation as I presumed they were a mountain bike / road bike place. Kelly did a phenomenal job at getting it done!! Thank you so much—it rides great!!!!
AS
Andie Sweetswirl
Apr 12, 2026
5.0
The bike repair class with Kelley was awesome. I learned so much and she was so informative and pleasant and excited to share her knowledge with us. Thank you again!!
What types of outdoor gear and products does REI offer?
REI offers a wide range of quality outdoor gear and clothing, including award-winning REI brand products, suitable for beginners and seasoned outdoor enthusiasts.
What are the store hours for REI in Kennesaw, GA?
REI is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sundays from 10:00 AM to 7:00 PM, with special holiday hours as posted.
Does REI offer curbside pickup services?
Yes, REI offers curbside pickup services for customer convenience.
Which payment options are accepted at REI Kennesaw?
REI accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa as payment methods.
Where is REI located in Kennesaw, Georgia?
REI is located at 740 Barrett Parkway, Suite 450, Kennesaw, GA 30144, USA.
Are there any well-known shoe stores near REI for additional footwear shopping?
Yes, shoe stores such as Saucony and Shoe Carnival are located near REI, offering more options for footwear.
What dining options are available near REI for a meal before or after shopping?
Nearby dining options include Outback Steakhouse, Chick-fil-A, Golden Corral Buffet & Grill, Pizza Hut Express, Chuy's Mexican Restaurant, Wing Factory Cafe, and Bahama Breeze Island Grille.
Is there a coffee shop near REI where customers can relax?
Yes, Starbucks is a nearby coffee shop where customers can enjoy drinks and relax before or after shopping at REI.
Can I find automotive services close to REI?
Yes, Mavis Tires & Brakes and NTB - National Tire & Battery provide automotive repair and tire services near REI.
What brands are carried by REI that outdoor enthusiasts might be interested in?
REI carries popular brands including The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc’teryx, Columbia, and Smith Optics.
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