Trek Bicycle Tampa Carrollwood

Reviews

• JM

  Jammye Morphis

  1 day ago
  5.0
  Service was great! They were very upfront with the cost of the repair and helpful at all points of the service.
• EH

  Ekveasna Hang

  Jun 29, 2026
  1.0
  I brought my Trek FX+ 1S to Trek Carrollwood with less than 90 miles on it and under three months of ownership. The reasons for my visit were a noticeable “thunk” noise from the motor, a spongy feeling in the front brake, and routine service. After inspecting the bike, the technician(Haley Magin)contacted me and told me the rear brake system had suffered a “catastrophic failure” and that the entire brake system needed to be replaced. I was told this would include new brake levers, hydraulic lines, calipers, and rotors, and that if they serviced the front brake it would likely have the same outcome. I was also told the motor thunk was considered “normal,” despite the fact that I own another Trek FX+ 1S that does not make this noise. I was informed that the bike was not safe to ride because of the condition of the brakes. So the bike ended up in worse condition. This was surprising because the bike had fewer than 90 miles on it, and the rear brake had been functioning normally when I brought it in. Before authorizing hundreds of dollars’ worth of parts, I decided to take the bike home. I purchased a hydraulic brake bleed kit from Amazon and performed a brake bleed myself. The entire process took about five minutes, and the brakes immediately felt normal again. No replacement of levers, calipers, lines, or rotors was necessary. What concerns me most is that when I asked where the alleged catastrophic failure actually was, the technician couldn’t identify the specific failed component or explain what had failed. Just stating the "Rush" Brakes" were not good and no Trek technician has any luck repairing them and Recommending replacement of an entire hydraulic braking system without being able to identify the failure point did not inspire confidence. Additionally, the technician did not reply back to my text messages when I followed up with questions. I’m disappointed because I expected accurate diagnostics from a Trek dealer, especially on a nearly new bike. Instead, I left feeling that expensive parts replacement was being recommended without sufficient evidence, while my original concern about the motor noise was dismissed as “normal.” Based on this experience, I have lost confidence in the service department at this location and will be seeking service elsewhere in the future.
• JL

  Jeffrey Laifer

  Jun 27, 2026
  5.0
  I attended the fix a flat bike workshop and it was extremely helpful. Ben was an excellent teacher and I now feel comfortable fixing a flat tire if I ever get one. He was very patient with us and made sure that we understand how to do it. If I am in the area again, I will consider buying from Trek.
• MW

  Michael Walters

  Jun 14, 2026
  5.0
  Excellent service
• DD

  Dominic

  Jun 2, 2026
  5.0
  Amazing customer service, extremely knowledgeable staff, and great stock in bikes and colors. This location beats all the other locations I've traveled to. Thank you Ben H. He was simply the best!

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