TrueNorth - Ritz Carlton

Reviews

• TT

  Todd Toral

  Jan 31, 2026
  5.0
  What a wonderful and no hassle experience. Joseph, in particular, was lovely. He was uncommonly patient and kind.
• NT

  Nora T

  Jan 11, 2026
  5.0
  Joseph, Alex and everyone are so attentive and willing to help here. Fast service, was recognized very quickly when we walked in. Very convenient when staying at the Ritz.
• KY

  Katherine Yahiel

  Dec 12, 2025
  5.0
  Great experience renting! Appreciated the help getting the right sizing and gear.
• RB

  Ryan Bowman

  Mar 26, 2021
  5.0
  Excellent Service!-We have been multiple times to purchase ski equipment. Ready and willing to help! Quick and even when my sweet 73 year old mom decided she wanted to ski again. Katelyn made it possible right there on the spot. She was the highlight to our recent trip and a tremendous blessing in encouraging my mom to ski again. We left crying with joy over her helpfulness! Thank you Katelyn!
• DY

  Derek Young

  Jan 14, 2021
  5.0
  ***Read this carefully... THIS IS THE ONLY PLACE TO GO TO GET SKI RENTALS FROM IN TAHOE...The meaning of PERFECT CUSTOMER SERVICE!!!*** STAYING HERE WAS A LIFE-CHANGING EXPERIENCE! I have traveled the world and stayed at many hotels... But the customer service I experienced at this location is unmatched. Where do I begin. My wife and I visited the Ritz Carlton at Lake Tahoe over the New Year. We were first time skiers and snowboarders and had no idea what to expect for our first experience. WOW! We were so fortunate to run into the team at True North. Tim, the subject matter expert, set us up with the perfect level of skis and snowboard ensuring that our time was PERFECT. His helpfulness is beyond anything I could have asked for. HE IS A SUPERSTAR! He went the extra mile unlike anyone I have ever seen in this field. Thank you again! As we made our lift ticket reservations Emmi, Zach, and Cheyenne were extremely helpful and treated us like family. Special shout out to Emmi her energy and care for her profession is truly remarkable. She took time on her day off to check on us on the slopes and helping to develop our new skill set. Thank you again ! In conclusion, Erika runs a great team here. I promise you thy will ensure your experience is nothing but perfect and will have you yearning to com back. In fact, I went back for the second time this past week because here they care about you... and this is much appreciated... If you are going to Lake Tahoe, GO HERE!!! IT WILL BE ONE OF THE BEST DECISIONS YOU EVER MADE!!!