Northstar Sports - Village Rental

Reviews

• AG

  A G

  Jan 31, 2026
  1.0
  Horrendous experience. The guy at the check in / snowboard rental shop is 100% incapable of helping people with shoe fittings, grabbing snowboards, etc. He just stands around looking into space and doesn’t offer help and does not keep track of where he places people’s shoes nor checks in the equipment upon return. The snowboard lesson had 15 people to one instructor. She tried her best as they kept handing her more and more students. People started getting pissed off and leaving. We were unable to learn because the section they had us in was filled with small children, strollers, children learning to ski, etc. there was no separate section, even if it was small. We complained to the rental place about our experience and they said “well you can have infinite number of people within the lesson” and did not offer any solution. They say their goal is 6 people per group lesson, but 15 is just insane. They did help a couple that was within our group with a free private lesson but did not offer anything to us. It felt like discrimination - why help one couple with the same problem but not us? We are overall very unhappy with the $400pp experience and definitely unhappy that the folks at the rental/check-in place for snowboarding were so unhelpful. Please do not confuse this with the larger ski rental place, which is run smoothly.
• YH

  yura hong

  Mar 24, 2025
  1.0
  So slow!! Short on staff
• WH

  William Harvey

  Jan 11, 2025
  1.0
  Rent from somewhere that uses bar code stickers with your name printed on them - here they write it in a non-waterproof marker that will wash off after 1 run. Then when someone takes your rental from a rack thinking it’s theres, all they have to tell you is they’ll charge you if it doesnt show up and your lift pass money is gone!
• KJ

  Kavita Jiandani

  Nov 24, 2023
  5.0
  Our daughter injured herself on the first ride down the slopes. They were very kind and processed a return since she couldn’t ski the rest of the day

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