We are a locally owned and operated fitness and rock climbing gym with 2 locations, Incline Village NV and Truckee, CA. Members and guest have access to both facilities, all inclusive group fitness and yoga classes, rock climbing, cardio and weight rooms, functional fitness room, dedicated spin and yoga studios and group fitness students. We offer personal training, youth and adult climbing programs and private sessions. Amenities include saunas, showers, towels, lounge, snacks and drinks, fiber internet and community work areas in our lounge. We have built these business to offer the most affordable memberships for our community. We offer fitness and rock climbing from ages 2-90+ years.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.