Trek Bicycle Santa Clarita

Reviews

• LR

  Luis Ramirez

  Sep 27, 2026
  5.0
  I’ve had a really great experience with Trek, and I especially want to recognize Fernando and Omar for the excellent customer service. Both of these guys have been incredibly helpful, knowledgeable, and patient every time I’ve come in. They don’t just help you with whatever you came in for, they actually take the time to explain things, answer questions, and share their knowledge so you leave understanding your bike a little better than when you walked in. Great customer service can be hard to find, and these two definitely deserve recognition.
• SS

  Sam Spence

  Sep 27, 2026
  5.0
  I can’t say enough good things about the service department at Trek in Santa Clarita. I brought in my Pivot Trail 429 for a full service, and they went through the bike from top to bottom. That included an upper and lower fork rebuild, full shock service, dropper post service, frame cleaning, and bearing replacement. When I got the bike back, the setup was absolutely dialed in. They tuned the sag perfectly, and the bike honestly felt better than it ever has. I felt like a professional mountain bike rider out on the trail. After that experience, I brought in my Specialized Turbo Levo Pro to have the brakes upgraded to SRAM Maven brakes. Once again, they did an outstanding job. The new brakes are amazing, and the bike feels fantastic. What really stands out to me is the attention to detail and how much care they put into getting everything set up correctly, not just replacing parts and sending the bike out the door. I’ve been to plenty of bike shops over the years, but as long as the Trek Santa Clarita service team is around, I won’t be taking my bikes anywhere else. Highly recommended, especially if you’re serious about mountain biking and want your bike set up right.
• MF

  Michael Farris

  Sep 14, 2026
  5.0
  Great service, answered all questions and offered great advice.
• YR

  Yolanda Rodriguez

  Aug 18, 2026
  5.0
  I’ve been here twice for two different reasons. This last time was just as fantastic as the first time. The employees are extremely knowledgeable and patient. I learn so much about the bikes which in turn helps me make an educated and confident decision when making an expensive purchase. I love this location! I do want to acknowledge Omar who spent about 2 hours helping my son pick out a bike that fit what he wanted. Just to add, I am a dark skinned Hispanic woman and I NEVER felt discriminated against, not even being in SCV for what that is worth.
• MM

  Marc Mazza

  Jul 25, 2026
  1.0
  People here are amateurs. They have zero clue what they’re doing. I would never buy a bike here.. or a part for that matter. Their customer service is total garbage

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