REI

Reviews

• DH

  dave hamilton

  2 days ago
  5.0
  I shop here often and am never disappointed with the product assortment and customer service. If you are shopping for shoes, you MUST ask for Meg. She is so approachable, knowledgeable and kind. She can easily manage multiple customers at once. Thanks Meg! I love my new shoes!
• KK

  Kelly knowles

  Apr 29, 2026
  5.0
  Bike department totally treats customers right. Very helpful folks. I have 5 bikes and really pleased with the care and timely manner that fix my bike issues. Diamon went out of his way to help me today. Thank you
• R

  Reiko 玲子

  Apr 10, 2026
  2.0
  My son wear size 12.5, they dont carry half over 12 - If you wear a 12.5, there are no options available, which is exclusionary. Not inclusionary :( By their own philosophy, this is a lack of inclusivity based on shoe size. For a brand that promotes inclusion, not offering half sizes above 12 contradicts that message. If you go online, and they are all sold out. Checked 4 different types of shoes that they carry That said, the manager here is strong and does a good job. I saw a job listing for them come up in Google, $19-$21 is not livable wage for Santa Barbara. Starting wage unskilled labor in construction is $24.
• JE

  Justin Etherton

  Apr 9, 2026
  5.0
  Customer service is always top notch
• VV

  Vincent Valdez

  Mar 14, 2026
  5.0
  I brought my MTB e-bike in for a warranty repair. The diagnostic required a few parts that had to be ordered, which was outside of REI’s control, so the process took a little time. Throughout it all, Mario kept me informed and provided regular updates as parts arrived and the repairs moved forward. There was a mix-ups with the bike warranty repair payment, but Mario stepped in and helped sort everything out. Mario is a solid tech who clearly takes pride in his work. I really appreciated the communication and professionalism, and I wouldn’t hesitate to bring my bike here again.

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