REI

Reviews

• LL

  Larry

  Jul 2, 2026
  2.0
  It’s REI you know what they are gonna have in stock and generally you’ll find whatever you need. My gripe with this location is customer service. Staff are worse than Walmart. I know it’s retail I’m not asking for high end service but staff will give you the vibe they are annoyed. I’ve been to this location 3 times in 3 years with today being the third and it’s always the same. Just use the app for purchases guys you’ll see the same sales online as in person without the attitude.
• RR

  reshmaahmed

  Jun 25, 2026
  1.0
  I could give her zero star if I could for this location The staff, especially one woman who appeared to be the manager, came across as rude and unprofessional. Another employee in the return section also seemed to have very little knowledge. When customers are paying premium prices, they should also receive premium customer service and knowledgeable staff. I hope REI invests more in customer service and product training so customers feel welcomed, respected, and confident in the advice they receive.
• DS

  Deepa S

  Jun 25, 2026
  1.0
  Extremely disappointing customer service at this REI location. The products are great, which is the only reason I continue to shop here. Unfortunately, the customer service is among the worst I’ve experienced. The employee in the shoe department was rude and unhelpful, and the staff at the front desk were equally unfriendly. very unprofessional. As a customer, I felt unwelcome and treated differently, which gave me the impression of biased or discriminatory behavior. Regardless of the reason, no customer should leave feeling that way. REI is known for quality products, but this location seriously needs to improve its customer service and ensure every customer is treated with respect and professionalism.
• AR

  Antonio Rodriguez

  Jun 24, 2026
  1.0
  Very poor customer service. The associates were engaged in conversation with each other and ignored customers waiting for assistance.
• SC

  Sonia Estevez Cubas

  Jun 15, 2026
  5.0
  My family and I have been REI members for years and have been enjoying REI's excellent services. The REI bike repair shop staff are wonderful, in particular, we would like to thank Patrick for his thoughtfulness, patience, efficiency, and wonderful attention to detail. Thank you for repairing our bikes to be as good as new and for having genuine and thoughtful professionals.