REI

Reviews

• IK

  Ivy Kiki

  Oct 8, 2026
  5.0
  我是要去買snowboard相關設備，意外的是除了滑雪設備外，其它都很齊全，如果有露營的朋友去到這，應該會瘋掉⋯應有盡有！
• KC

  Kathy Cridge

  Oct 7, 2026
  2.0
  Its so disappointing that the prices have gone so high. And very little choices in women's clothing.
• JM

  J Martinez

  Oct 2, 2026
  5.0
  Phenomenal staff! Almost everyone was so helpful, friendly, and genuinely nice. I came in looking for a couple of things for hiking, and they were SO helpful in helping me find what I needed. Great experience and definitely recommend!
• MD

  Meghan Delzell

  Sep 18, 2026
  3.0
  Nicely displayed merchandise, and big store! Friendly staff, as always! Line was long, and signs for where to do returns were incorrect.
• JC

  Jim C.

  Sep 1, 2026
  1.0
  Please note that this review applies only to the REI located on Expo Parkway in Sacramento. I've been an REI customer for 30+ years (and a member for about 20). I've shopped on line and at about 25 brick-and-mortor locations across the nation. Today was — by a large margin — the worst customer service I've experienced with REI. I don't expect to be waited on hand and foot. That standard should apply to all customers. Yet, the associate in the shoe department seemed more interested in chatting with some customers than ensuring a relatively equal distribution of service to all customers. I escalated this concern to a manager with a suggestion that the store might want to increase staffing levels in the shoe department, and that I would go to another location. She stated that the other locations would have the same staffing issue. So, lo and behold, I headed to another REI and was stunned to find two associates working in the shoe department! 🙃 Managers make excuses; leaders find solutions. Obviously, the individual proving oversight at the Sacramento location is the former and not the latter. This is also a continuing symptom of REI's shift from a service-oriented organization to one more concerned with the bottom line. Kim Waldmann, REI's Chief Commercial Officer, stated when she assumed the role in early-2026 that, “REI has always stood apart for its market leadership, trailblazing culture and member-first approach. . .” Well, Kim, given this experience (and that of other individuals who have posted reviews), that member-first approach at this location might be described as sub-optimal. Do yourself a favor — drive the extra distance to any of the other REIs in the area (e.g., Concord, Dublin, Berkeley). It will take more time but minimize interactions with the staff and managers at the Sacramento store.

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