REI

Reviews

• SS

  Scott

  4 days ago
  3.0
  I'm not impressed. REI is one of those stores that are very hit and miss. Shoes are way overpriced. If you find something you like and you're not offended by the price go ahead and get it. But all in all, you'll find a better selection online, at a better price, and it will generally be in stock. They do have some niche items that it might be hard to find elsewhere in a brick-and-mortar store. But like I said, you won't find anything in this store that you can't easily get online at a better price. It's kind of disappointing because I used to really love shopping here. I bought Solomon shoes here for the longest time until the shoes started falling apart and I had trouble exchanging them.
• AA

  ASG

  Sep 15, 2026
  1.0
  Extremely disappointed with the customer service at this REI. I've shopped here for a while without any issues — this time was different. Earlier today, my mother returned two unused items on my behalf at the front desk. I'd opened both to check them out and repacked them a bit hastily, so they weren't pristine — that's understandable for staff to notice. What wasn't understandable was the response from the employee who helped her: rude to both of us, including a condescending remark that I didn't seem to "use my brain," just for returning items I genuinely hadn't used. There was no reason for that kind of hostility over a routine return. Hoping this gets addressed, because it's not the experience I've come to expect from this store.
• AP

  Ah Peng

  Sep 10, 2026
  5.0
  One of the largest REI I have ever visited beside the flagship in Seattle and Denver. Team is professional and friendly as always. Full selection of everything you could imagine. Fun and delightful to just shop around. Supporting local artists is a great act. Uniqueness: 9 Value: 9 Experience: 9
• TJ

  tristan jenkins

  Sep 5, 2026
  5.0
  Great experience easy to find everything great customer service and prices
• JC

  Jonathan Claudio

  Aug 20, 2026
  5.0
  When it comes to prepping for the trail, REI is the ultimate one-stop shop, making it my go-to outfitter for all my hiking gear. Their selection of top-tier brands—from rugged boots and technical outerwear to reliable hydration packs and trek poles—never disappoints in quality or durability out in the wild. What truly sets them apart is the expertise of their staff, who actually use the gear themselves and provide real, honest guidance on fit and performance. Plus, with the lifetime co-op membership offering an annual dividend back on full-priced purchases, great sale events, and an industry-leading return policy, trusting REI to keep me geared up for every adventure is a no-brainer.

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