At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Great customer service, knowledgeable friendly employees, clean and organized store.
JS
James Snyder
Aug 23, 2026
5.0
Jeremy was extremely helpful when we came in shopping for our upcoming Zion trip. He helped us find everything we needed and gave great advice about what to do for our upcoming trip! He even remember they got a return a couple days prior for the exact item we needed that they didn’t normally have in store. Can’t thank him enough for all the advice he gave and recommendations. We are even more excited for our trip after talking with him. Thanks Jeremy!
DR
Dirk Ross
Aug 12, 2026
1.0
I have been a member for over 25 years but REI’s customer service has really gone downhill. Last year I purchased a tent (NEMO Kunai) for $465 and the front zipper broke after light use. NEMO offers a limited lifetime warranty but you need a Return Authorization before you send the item. It has been almost a month since I sent a request for a RA - no response. They have also not responded to a follow up inquiry.
I sent a message to REI’s customer service about the issue and all I was offered was a 20% discount towards the purchase of a new tent. They were also going to charge me extra for expedited shipping as I have an upcoming trip and I need a tent. There was no offer to get involved with a warranty issue for a product I purchased from REI. They obviously will not stand behind the products they sell.
I previously would purchase most of my outdoor related items from REI because I felt good about the company and wanted them to continue operations. No more – I will likely continue to purchase some items when necessary but ONLY if their price is the lowest compared to other vendors.
AD
Arnold Daniels
Aug 1, 2026
5.0
Super cool staff here and great inventory
CP
Conrad P
Jul 20, 2026
4.0
Store is great, well organized, well stocked, clean, could not ask for more. My only gripe is that the associates are so hit or miss. About half are incredibly nice and helpful and always warm and delightful, and half are not. Ive been here upwards of 10 times and i noticed the afternoon shift always stare at you like youre doing something wrong. Makes me uncomfortable. Go in the morning for best service and experience
What store brands does REI carry at the Northridge location?
The Northridge REI store carries brands including The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
What are the REI Northridge store hours?
REI Northridge is open Monday through Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
What types of outdoor gear and services does REI Northridge offer?
REI Northridge offers outdoor gear including camping, skiing, cycling equipment, clothing, and footwear. They also provide bicycle repair services and are known for their own award-winning REI brand gear and clothing.
Does REI Northridge support curbside and in-store pickup options?
Yes, REI Northridge offers both in-store shopping and curbside pickup services for customer convenience.
What payment methods are accepted at REI Northridge?
REI Northridge accepts payment via American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, PayPal, and Visa.
How can I contact REI Northridge?
You can reach REI Northridge by phone at +1 818-831-5555 or toll-free at +1 800-426-4840. Their fax number is +1 818-831-3235.
Where is REI Northridge located?
REI Northridge is located at 18605 Devonshire St, Northridge, CA 91324, USA.
What nearby shoe stores are close to REI Northridge?
Nearby shoe stores include Saucony, Chacos, and Pioneer Shoe Repair. Customers can explore these stores for additional footwear options or shoe repair services after visiting REI.
Are there any nearby dining options close to REI Northridge?
Yes, nearby dining options include Pizza Twist, L&L Hawaiian Barbecue, and Get Shaved for desserts. These spots offer convenient places to eat before or after shopping at REI Northridge.
What community and service places are near REI Northridge?
Close to REI Northridge are Pinnacle Porter Ranch Office, a community center, StudioEyes Optometry, an eyewear and optician service, and health-related places like Accent On Health and WW (Weight Watchers). These locations provide additional resources for visitors and locals.
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