REI

Reviews

• SB

  Sanchez Barbiquiu

  Jul 1, 2026
  5.0
  I like this store has a good customer service at this location.👍
• SW

  Sequana WH

  Jun 29, 2026
  1.0
  Recently a pair of trail running shoes and later found the same model through RE/Supply. When I came in to return the original pair, I was transparent about why I was making the return. During the transaction, the employee (I believe their name was Dani) repeatedly explained that returning an item because I found it at a lower price was not really the intent of the return policy (satisfaction was used as well) and commented that the shoes would now need to be processed and sent to RE/Supply because they had been worn. They said, verbatim: “I’m going to take these back but in the future..” The conversation focused on whether my reason for returning the item was appropriate, rather than simply processing an eligible return. Regardless of whether she personally agreed with my reason, the item qualified under the return policy and members should not feel scolded or reprimanded for exercising a return option that is available to them. I understand the need to explain store policies, but a lecture rather than customer service is inappropriate. I have generally had excellent experiences with REI, so this interaction felt so out of character, and I left feeling uncomfortable. I’m still hoping to better understand what happened. Based on REI’s published return policy, I haven’t been able to identify why my return would have been denied in the first place. Why was I scolded and then given a warning? Reached out to their team to try to clarify whether the information with this note and to see if there is a policy I may have overlooked. Because I am still confused as to why I was scolded and given a warning from this associate.
• LG

  Laydbak Girl

  Jun 27, 2026
  5.0
  Love REI! The products are great for outdoor activities. The staff are friendly and very helpful. And I found out that if you become an REI Lifetime member, they offer bike repairs for little or nothing. They made a member out of me today.
• CG

  Carl Go

  Jun 14, 2026
  5.0
  Super helpful staff
• OH

  Oren Hadar

  Jun 11, 2026
  5.0
  A very large store, many deals and opportunities to shop. Good bargains.

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