Trek Bicycle Beverly Hills

Reviews

• KP

  Kamran Paydar

  3 days ago
  4.0
  Staff are very knowledgeable and provided thoughtful recommendations towards parts and service.
• JM

  Jesse Molloy

  Oct 8, 2026
  5.0
  The staff at Trek are so kind and helpful!
• CS

  Conrad Starr

  Oct 7, 2026
  5.0
  I have used the service department at this shop under the current management and under the two previous owners. I have purchased parts and supplies at Trek Beverly Hills but have never shopped for a bike there. Based on my experience, this is the best service team I've seen at the shop, and I didn't have serious complaints about the previous teams, although I didn't feel they cared as much about what's important to me. For example, the current team are clear on repair costs before I hand over my bike. They have a quick turnaround and are able to give me feedback about the repair after it is complete. Also, they're very friendly, and they seem genuinely interested in making me confident and secure on the road.
• JV

  Jose Valdez

  Sep 27, 2026
  5.0
  I had a great experience at this bike shop. Cameron was extremely helpful, knowledgeable, and took the time to answer all my questions. He made the whole experience easy and enjoyable, and I really appreciated his expertise and great customer service. I’ll definitely be coming back and would highly recommend this shop to anyone looking for great service
• DJ

  Draysin Jennings

  Sep 10, 2026
  1.0
  On September 9, 2026, I experienced a popped rear tire on my e-bike near the Beverly Grove area. I called the Beverly Hills store ahead of time to confirm they had a 20x4 inner tube in stock, explicitly mentioning that I was riding a heavy e-bike. The staff confirmed they had the part, so I walked my heavy, disabled e-bike a mile to the shop in 98-degree heat, arriving on the verge of heat exhaustion. Upon arrival, the technician barely looked at me or the bike. He nonchalantly stated he had other customers and asked me to leave the bike overnight, which I agreed to do. Three hours later, I received a phone call from the technician stating he had "bad news." He claimed that due to my bike's suspension setup, he lacked the "specialized tools" required to remove the rear wheel without damaging it. As an experienced rider, I knew this was completely false. The rear wheel drops off cleanly using standard hand tools without ever touching the suspension. When I returned to the shop to retrieve my bike, my suspicions were confirmed by the unprofessional attitude of the staff: • The employee at the door mocked my situation, condescendingly telling me, "Well, have fun with that," when I pointed out the fix was simple. • The cashier completely shrugged me off, stating he "didn't know" why the tech refused the work, showing absolute indifference to the fact that they were turning away business. Because of their refusal to perform a basic tire change, I was forced to drag my heavy e-bike another 2 miles to the train station in 90-degree weather. When I finally got the bike home, I successfully removed the rear wheel and replaced the tube myself in less than 30 minutes using a standard wrench and an Allen key. The technician lied about needing specialized equipment. The staff's dismissive, mocking, and unhelpful behavior leaves me to believe that I was either turned away out of sheer laziness or straight-up discrimination. No customer should be humiliated, lied to, and left stranded in a dangerous heatwave by representatives of the Trek brand.