At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Terrible customer service. During checkout, a cashier had to step out to help a customer to her car. After waiting a while, I asked the only other employee that was there (Denise) if she can ring me up to which she replied, “No, because I’ll be off the clock soon, so you’re going to have to wait until she comes back. If she comes back.” She laughed as if her rudeness was funny. Mind you, I was only purchasing one item- a bear canister. Would’ve taken less than a minute to ring me up, and she was still on the clock but decided to be unhelpful and rude instead. Eventually someone else stepped in, but she didn’t even offer to call someone else to come help me.
TF
Tanya Frederick
Jun 29, 2026
5.0
This store is a must for outdoor enthusiasts. The staff are knowledgeable and friendly.
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