REI

Reviews

• SU

  S U

  3 days ago
  1.0
  Horrible customer service!! This store is rude to customers. I will not be shopping at REI anymore due to my bad experience with this store.
• RL

  R Lyn

  3 days ago
  1.0
  Return policy is a lie! They won’t let items be returned in accordance with the advertised return policy. Rude employees!
• BH

  Bart Hughes

  May 6, 2026
  2.0
  Visited this location recently and asked for help with an REI Product that prematurely failed. Sales agent wasn’t helpful, Informed and had an unfriendly attitude. Sad the place is now a shell for what used to make REI great.
• LC

  Linda Curtis

  Apr 7, 2026
  4.0
  You get what you pay for.... Good quality clothing and backpacking gear. One glitch was finding the anti-theft sensor still attached to my pants when I got home.....
• SR

  Safari Run

  Mar 21, 2026
  1.0
  Would give 0 stars if I could. Customer service below zero. That employee’s conduct was bad enough, but the manager’s response ensured I will not return. Today during checkout a male employee badly mispronounced and bitchered my name twice with no real care or respect. When I later spoke with a store manager, he insisted it was not done maliciously; I told him I cannot know the employee’s intent, but I do know it was disrespectful and not okay. Instead of taking the concern seriously, the manager was dismissive and unprofessional, saying my name was “difficult,” which made the experience worse.

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