At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Holding local artist hats hostage for Rei memberships. I was willing to pay full price(cash) for 2 local hats, They refused to sell me the hats stating I need a 30$ Rei membership but they will discount the hats 30$ to make the difference . Very strange situation. I do not want a membership I just wanted to buy the hats. Walked out and local artist lost a sale. Bad business practice
AH
Antoine Horness
Aug 25, 2026
5.0
Sunday's Trailside Bike Repair class was perfect for me. Johnny Aiken the bike shop manager contacted me by email and phone to confirm what type of bike i have and the proper clothing (closed toed shoes and clothes that can get dirty) to wear. Johnny mentioned the class does not cover fixing flat tires which is a separate workshop. The topics covered were fixing a broken chain, addressing noisy drivetrains, handling barrel adjustments, broken spoke management and proper chain lubrication.
I brought my own tools and Breezer ebike. Johnny was welcoming and had an outline of topics and asked what I wanted to prioritize. He is very knowledgeable and informative. We started with barrel adjustments combined with derailleurs, noisy drivetrains, chain management and broken spokes. Johnny explained everything in easy to understand terms, demonstrated techniques and then let me do everything hands on with my tools. After we covered the topics, we reviewed everything and then I took notes for later use and some additions to my tool and bike supply list. Great class and Johnny was an outstanding teacher. I highly recommend this class for in the field and shop bike maintenance.
KB
Katie Bee
Aug 13, 2026
4.0
Didn’t make it inside because the parking lot was full, so I left.
KK
kspire123
Aug 6, 2026
1.0
This was my first time at this location and upon entering the store an employee who was riding in on his bike nearly ran me over. No excuse me, no sorry, just a pure, pompous attitude. The overall vibe in the store was also off. The only person who spoke to me was an associate who tried to sell me a membership. I was really looking forward to having an enjoyable experience, but instead I was met with rudeness and a pompous attitude. I won't be returning to this store again. Not like they care.
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