REI

Reviews

• SO

  sean o'gorman

  1 day ago
  5.0
  Always friendly staff. For outdoor needs, top notch!!
• LG

  Letty Guerra

  2 days ago
  5.0
  We had such a great experience with Emily at REI. She was incredibly helpful, knowledgeable, and patient while helping us. She took the time to explain to us the situation, gave us all the answers we needed, and made the whole experience feel easy and welcoming instead of rushed or overwhelming. What stood out most was how genuine and attentive she was — you can tell she truly cares about helping customers and enjoys what she does. Employees like Emily are a huge reason people keep coming back to REI. Thank you again for the outstanding customer service!
• LM

  Larry Morden

  May 11, 2026
  5.0
  Not only a great place to shop for the outdoors but they are always supportive of Scout units during fundraising.
• IA

  I am

  May 2, 2026
  1.0
  I went in to REI for 2 pairs of Salomon shoes after work. There was a female and a male working last Friday night, but neither offered any assistance. I feel like customer service overall at REI was nonexistent. I ended up leaving and went to Scheels where they were very helpful and bought them there. Customer service here was great. I was asked by multiple employees if I needed any help finding anything.
• AS

  Anthony Soden

  Apr 18, 2026
  4.0
  Chuck and Kennedi are extremely friendly and awesome. They made my first experience a memorable one and helped me to become a member. When I come back a week later to try and use my new member gift card and the email discount I received, that’s another story. Not only was I treated like I was not a member by Vicky she treated me like a thief or fraud. I was accused of using someone else’s discount coupon or at the very least stealing it because she said new members are not supposed to get that coupon code. Because I had already scratched off the pin code and added the gift card into my app. She also accused me of stealing or using someone else’s gift card. Very sad to be treated like a thief when I’m just trying to use the promotions that we were given. Everyone else in the store has been awesome to deal with and REI products are great. Vicky did her best to undo all of that though, so at the very least, I won’t be coming back to this location.

Frequently Asked Questions About REI