Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
525 reviews
5 stars
411
4 stars
67
3 stars
17
2 stars6
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, contributing to positive shopping experiences.
Product Selection
While the store offers a good selection of outdoor gear, some customers noted limitations in men's apparel and specific items.
Checkout Experience
Several reviews highlighted issues at checkout, including a lack of bags for purchases and unprofessional behavior from some cashiers.
Bike Shop Service
The bike shop received high marks for excellent service, with multiple customers praising the mechanics for their expertise and helpfulness.
- DRDeidra Kaye Rector6 days ago5.0A bit pricey, but they have a great return policy, so you really get to enjoy some perks! Everyone’s super helpful in there! And they have an area where people have returned things so you can buy some used shoes , clothing or camping gear for cheap-er!!!
- CMCaroline MendozaDec 16, 20254.0My first time in the store, I would rate 4 star - only because the store is amazing. The products are prime. The prices are awesome with the promos, but at check out- I ask for extra paper bag as my purchase was substantial ($over $30@ in products) —- and I was declined. Wow!! Paper bags, for a first time customer, come on Ms. Marisol. She knew I was a new client because I got my membership for the very first time. . . To me I’m all about my client.. i work customer satisfaction for 20 yrs.. An extra paper bag would not make or break the bank .. left the stores as a first time customer with a bittersweet feeling… Employee experience I want to say… 2 star. Management is free to contact me if you like a couple of pointers on how to train your check out lady. 😕
- BMBarbara Mackenzie-BaldwinNov 18, 20255.0Fantastic selection of fine clothing for a colder days
- JHJames HissongNov 14, 20254.0Is a pretty good or okay bike and outdoor shop. They have helpful enough employees, help find things in their bigger store as needed, have the optional co-op membership to join. Includes p
- JDjim dossOct 9, 20255.0Great store, but increasingly the items I am looking for are online.
Frequently Asked Questions About REI
What kind of outdoor gear and clothing does REI offer?
REI offers a wide range of quality outdoor gear and clothing, including their own award-winning REI brand, as well as products from popular brands like The North Face, Patagonia, and Columbia.
What are the store hours for REI in Houston Willowbrook?
REI is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 11:00 AM to 6:00 PM.
Does REI offer curbside pickup for orders?
Yes, REI provides curbside pickup services for customer convenience.
Which payment methods are accepted at REI?
REI accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, PayPal, and Visa.
Where is REI located in Houston?
REI is located at 17717 Tomball Parkway, Houston, TX 77064, United States.
Can I find REI's mobile app for shopping outdoor gear?
Yes, REI has mobile apps available for both iOS and Android platforms to shop their outdoor gear and clothing.
Are there other outdoor and sporting goods stores near REI?
Yes, nearby you can find places like Roblox Gift Card Point, Saucony, Chacos, Golf Galaxy, and Dover Saddlery that also offer outdoor and sporting goods.
What other retail and service shops are close to REI that I might visit?
Near REI, there are stores like Best Buy for electronics, PetSmart and Banfield Pet Hospital for pet needs, and Office Depot for office supplies and printing services.
Are there food options nearby REI for a meal or snack?
Yes, near REI you can find restaurants such as Dimassi's Mediterranean Buffet and Subway for a meal or quick snack before or after your visit.
Can I get beauty and spa services close to REI?
Yes, nearby beauty and spa services include Charlotte Tilbury, Double Take Salon, Hair is Life, Roq'Mo Hair and Beauty Lounge, Carmen’s Beauty Spot, and AE Beauty Studios.