REI

4.6
520 reviews

About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • Curbside pickupAvailable

Location

REI
17717 Tomball Pkwy, Houston, TX
77064, United States

Hours

Reviews

4.6
520 reviews
5 stars
408
4 stars
66
3 stars
16
2 stars
6
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, with several specific mentions of employees going above and beyond to assist.

Product Selection

While the store offers a good variety of high-quality outdoor gear, some customers expressed disappointment with the limited selection of men's apparel and specific items.

Bike Services

The bike department received numerous positive reviews for its knowledgeable staff and excellent service, particularly highlighting the expertise of mechanics.

Store Experience

Customers generally enjoyed the clean and organized store environment, although some noted issues with product availability and online shopping preferences.

Membership Benefits

Long-time members appreciated the rewards and benefits of the co-op membership, enhancing their shopping experience.
  • BM
    Barbara Mackenzie-Baldwin
    6 days ago
    5.0
    Fantastic selection of fine clothing for a colder days
  • JH
    James Hissong
    Nov 14, 2025
    4.0
    Is a pretty good or okay bike and outdoor shop. They have helpful enough employees, help find things in their bigger store as needed, have the optional co-op membership to join. Includes p
  • JD
    jim doss
    Oct 9, 2025
    5.0
    Great store, but increasingly the items I am looking for are online.
  • TT
    Tyler Thompson
    Sep 9, 2025
    5.0
    John was attentive and informative. He was able to help me decide on a set of Yakima Jayhooks as the best application for attaching a kayak to my tacoma's roof rack.
  • CK
    Climbing Kitten
    Sep 8, 2025
    5.0
    Professional service. Fabulous employees. 🥰 Serious hiking store. Lots of backpacks, socks, shoes, boots. High quality stuff that can last a life time. Freeze dried products here. The freeze dried brownie bites are tasty. 👌 Thank you for Marie for your help today!

Frequently Asked Questions About REI

What kind of outdoor gear and clothing does REI offer?

REI offers a wide range of quality outdoor gear and clothing, including their own award-winning REI brand, as well as products from popular brands like The North Face, Patagonia, and Columbia.

What are the store hours for REI in Houston Willowbrook?

REI is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 11:00 AM to 6:00 PM.