Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
782 reviews
5 stars
555
4 stars
95
3 stars
35
2 stars
25
1 star
72
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpfulness and knowledge of staff, others reported rude or pushy behavior, particularly regarding membership sales.
Product Quality
Customers generally appreciate the high-quality products offered, especially for outdoor gear, but some expressed disappointment with stock availability and return policies.
Store Environment
The store atmosphere is described positively by many, but there are complaints about staff behavior and a lack of acknowledgment from employees.
Membership Experience
While some customers find value in the membership benefits, others feel pressured to sign up and have had negative experiences related to membership sales.
- STSam TrujilloDec 23, 20251.0Guilt trip city lol. They put you through a humiliation ritual if you don’t wanna get a membership and also they have loss prevention follow you around the store but they don’t ask any questions. Just weird all around:/
- GTGeorge ThomasDec 21, 20255.0Excellent service.
- AKAdam KhalilDec 21, 20255.0I always have great experience here, Mika helped me find the perfect climbing shoes here recently!!
- ETEugene TunitskyDec 13, 20255.0They quickly fixed my son’s bike and made his day. The bike repair staff are awesome.
- DADavid AlcortaNov 29, 20251.0I love the stores, and have shopped here for a while. Have membership and Mastercard with REI. This store in particular has the worst employee customer service attitude or worst positive customer facing demeanor. I’ve used the store in Washington, Texas, Florida, Illinois. I’ve never had such poor customer service than this store. Don’t waste time coming to this store.
Frequently Asked Questions About REI
What types of outdoor gear and clothing does REI offer?
REI offers a wide range of outdoor gear and clothing, including award-winning REI brand products, and features brands like The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
What are the store hours for REI in Houston?
REI is open Monday through Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM. The store is closed on Thanksgiving Day (Nov 28, 2025) and Christmas Day (Dec 25, 2025).
Does REI in Houston offer curbside pickup services?
Yes, REI offers curbside pickup service for its customers.
What payment options are accepted at REI?
REI accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa.
Where is REI located in Houston?
REI is located at 7538 Westheimer Rd, Houston, TX 77063, USA.
What types of stores are located near REI?
Nearby stores include Chacos (shoe store), DSW Designer Shoe Warehouse (shoe store and children's clothing), Michaels Stores (arts and crafts), Dollar Tree (discount store), Petco - Westheimer (pet store), and Academy Sports + Outdoors (outdoor gear and sporting goods).
Are there any nearby places where I can get my bike repaired after shopping at REI?
While REI itself offers bicycle repair services, there are also nearby sporting goods and outdoor stores such as Academy Sports + Outdoors that may offer related services.
What dining options are available near REI?
Nearby dining options include KungFu Kabab (barbecue restaurant), Shipley Do-Nuts (bakery and coffee shop), and Thai Spice Buffet (Thai restaurant). These make for great spots to enjoy a meal before or after your visit to REI.
Can I find any pet services near REI in Houston?
Yes, nearby pet services include Petco - Westheimer which is a pet store and dog training center, and Vetco Vaccination Clinic offering pet training and services.
How can nearby public services like the UPS Access Point help me when shopping at REI?
The nearby UPS Access Point location provides convenient shipping and postal services, which can help if you need to send packages or return items purchased at REI.