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The front of the REI store in Austin, Texas
Brand Certified

REI

4.4
(699 reviews)

Business Details

(512) 482-3357
https://www.rei.com/stores/austin-downtown.html

About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • Curbside pickupNot available

Location

REI
601 N Lamar Blvd, Austin, TX
78703, United States

Hours

Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 8:00 PM
Sunday10:00 AM - 6:00 PM

Reviews

4.4
699 reviews
5 stars
495
4 stars
103
3 stars
26
2 stars
21
1 star
54
  • JA
    Jeffrey Alvarado
    Apr 1, 2026
    5.0
    If you love outdoors, this is the place. Employees are vary helpful.
  • PH
    Pete Helvey
    Mar 28, 2026
    5.0
    ⭐⭐⭐⭐⭐ for James in the bike repair shop for excellent service, an expert repair and being so friendly and cordial.
  • CC
    Caitlin
    Mar 27, 2026
    5.0
    Munjid is the #1 best and greatest bike doctor and expert in all of humanity's and earth's history. He always continuously saves, improves, and elevates my bike. Rei, p lease listen up. Thank you. This man deserves the biggest raise and promotion to continue growing this company with high profits and quality reputation. My bike is infinitely well because its in the hands of Munjid. Thank you to the goddess of all for Munjid's existence so my bike and many others can live on so free, well, healthy, and taken care of. Divinity is within all! I'm out 👌🤌🖖✌️🙏
  • LH
    Liam Henry
    Feb 20, 2026
    1.0
    Really bad experience with Lauren the store manager. Went in to return my bag and she was extremely rude and dismissive from the start of my experience. The way she spoke to me and her own employees was not very nice at all. I could tell that the younger employees were scared to even talk with her. Really bad service here. Lauren needs an attitude adjustment.
  • LH
    Liam Henry
    Feb 20, 2026
    1.0
    Lauren the manager at this location needs an inservice on customer service. I’ve been a loyal customer here for years and have never been treated so poorly. A shame because REI is such an amazing business. Called an REI store nearby and the manager there helped me so much and was so friendly. Take your business and your money elsewhere!

Frequently Asked Questions About REI

What type of products does REI offer?

REI offers quality outdoor gear and clothing, including award-winning REI brand products and popular brands like The North Face, Patagonia, and Columbia.

Does REI offer any satisfaction guarantee on their products?

Yes, REI stands behind all their products with a 100% satisfaction guarantee.

Brand Certified Facts from REI

This information is certified by REI and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified April 05, 2026Yext Knowledge Graph
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