Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.4
746 reviews
5 stars
524
4 stars
124
3 stars
23
2 stars
14
1 star
61
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised the helpfulness and friendliness of staff, there were several reports of rude interactions and poor service experiences.
Product Quality
Customers appreciate the quality of products offered, but there are complaints about specific items being overpriced or not meeting expectations.
Return Policy
The return policy has received criticism for inconsistency and perceived unfairness, with some customers feeling judged or treated poorly during the return process.
Staff Knowledge
Many reviews highlight the staff's knowledge and expertise in outdoor gear, contributing positively to the shopping experience.
Store Environment
The store is generally described as clean and well-organized, although some customers noted issues with inventory levels and product availability.
- GWGregg Wada6 days ago5.0Staff was incredibly knowledgeable and helpful.
- JMJerry MartinezOct 21, 20255.0Great customer service!
- MFM FraOct 21, 20251.0Just had one of the rudest interaction with an employee there. Eric. He needs retrained in customer service. Instead of helping me he just said no we don’t have that product and reviews lie. He then said he does a lot of reviews for Amazon. He then walked away.
- NRNaomi RhodesSep 16, 20255.0I think this was my first time shopping at REI. I wanted a specific shoe that I couldn’t find anywhere else. Everyone in the shoe department Saturday evening and Sunday afternoon were so kind,patient, and helpful. They took time with me to find the right type of shoe and size. I appreciate Kyla helping me at checkout. I wore my new shoes all day at work yesterday and then went for a run. I’m so happy with my purchase and the whole experience!
- MSMegan E ShakleySep 4, 20255.0The people in this REI are just the best! What an absolute pleasure coming in today! The gentleman handling my credit card issue was wonderful and the women checking me out at the register was so delightful! She was so, so sweet and helpful. Their items are high quality and they stand behind their items. This is probably my favorite store, and I can’t wait to come back! Thanks REI!
Frequently Asked Questions About REI
What products and brands does REI offer at its Austin Gateway location?
REI offers a wide range of outdoor gear and clothing, including award-winning REI brand products and top brands like The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc’teryx, Columbia, and Smith Optics.
What are the store hours for REI in Austin?
The REI store in Austin is open from 10:00 AM to 9:00 PM Monday through Friday, 10:00 AM to 8:00 PM on Saturdays, and 10:00 AM to 6:00 PM on Sundays, with special holiday hours on certain days.
Does REI offer curbside pickup services?
Yes, REI offers curbside pickup services for customer convenience.
Where is the REI store located in Austin?
REI is located at 9901 N Capital Of Texas Hwy, Ste 200, Austin, TX 78759, USA.
What payment options are accepted at REI?
REI accepts payments via American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, PayPal, and Visa.
What is REI’s customer satisfaction policy?
REI stands behind all its products with a 100% satisfaction guarantee, ensuring customers are happy with their outdoor gear and clothing purchases.
Are there any nearby beauty salons around the REI Austin location?
Yes, nearby beauty salons include Amber Rose Beauty, Bianca Beauty, Hair by Annissa, Avant Salon Spa, Bex+Co, Anna Watson Stylist, and ATX Tans which customers can visit before or after shopping at REI.
What nearby sporting goods or shoe stores can I find near REI?
Near REI, customers can find Fleet Feet Gateway, Fleet Feet Sports, Chacos, Saucony, and Texas Running Company for additional sporting goods and shoe options.
Are there any nearby parks or outdoor spaces near REI Austin?
Yes, The Tucker Bowhart Dog Park is nearby and is a great spot for outdoor recreation before or after visiting REI.
How can nearby amenities like Tesla Supercharger enhance my visit to REI?
The Tesla Supercharger on Stonelake Blvd near REI offers convenient electric vehicle charging, making it easier for Tesla owners to shop at REI while their car charges.