Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
750 reviews
5 stars
528
4 stars
124
3 stars
23
2 stars
14
1 star
61
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, knowledgeable, and helpful, although there were notable instances of poor service from specific employees.
Product Quality
Many customers appreciated the high quality of the outdoor gear and apparel, but some expressed disappointment with specific products and the return policy.
Return Policy
While some customers valued the flexible return policy, others reported negative experiences with returns, feeling judged or encountering rude staff.
Store Experience
The store was generally described as clean and well-organized, but some customers noted issues with inventory levels and staff availability.
- JSJohn Storms4 days ago5.0Going on an expedition to Antarctica and staff were super helpful and knowledgeable about getting us outfitted for our trip. Service was over the top.
- LGLacy GJan 3, 20265.0Tim was SO helpful when REI didn’t carry a product I was looking for, and actually helped me make a similar thing for a fraction of the cost with in store supplies. Love this location!
- HSHunter SalazarDec 27, 20255.0Very good we walked in they knew what was wrong almost instantly then they fixed the whole thing in 20 minutes and with high Quality recommend it for bike repair.
- GWGregg WadaNov 18, 20255.0Staff was incredibly knowledgeable and helpful.
- MFM FraOct 21, 20251.0Just had one of the rudest interaction with an employee there. Eric. He needs retrained in customer service. Instead of helping me he just said no we don’t have that product and reviews lie. He then said he does a lot of reviews for Amazon. He then walked away.
Frequently Asked Questions About REI
What products and brands does REI offer at its Austin Gateway location?
REI offers a wide range of outdoor gear and clothing, including award-winning REI brand products and top brands like The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc’teryx, Columbia, and Smith Optics.
What are the store hours for REI in Austin?
The REI store in Austin is open from 10:00 AM to 9:00 PM Monday through Friday, 10:00 AM to 8:00 PM on Saturdays, and 10:00 AM to 6:00 PM on Sundays, with special holiday hours on certain days.
Does REI offer curbside pickup services?
Yes, REI offers curbside pickup services for customer convenience.
Where is the REI store located in Austin?
REI is located at 9901 N Capital Of Texas Hwy, Ste 200, Austin, TX 78759, USA.
What payment options are accepted at REI?
REI accepts payments via American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, PayPal, and Visa.
What is REI’s customer satisfaction policy?
REI stands behind all its products with a 100% satisfaction guarantee, ensuring customers are happy with their outdoor gear and clothing purchases.
Are there any nearby beauty salons around the REI Austin location?
Yes, nearby beauty salons include Amber Rose Beauty, Bianca Beauty, Hair by Annissa, Avant Salon Spa, Bex+Co, Anna Watson Stylist, and ATX Tans which customers can visit before or after shopping at REI.
What nearby sporting goods or shoe stores can I find near REI?
Near REI, customers can find Fleet Feet Gateway, Fleet Feet Sports, Chacos, Saucony, and Texas Running Company for additional sporting goods and shoe options.
Are there any nearby parks or outdoor spaces near REI Austin?
Yes, The Tucker Bowhart Dog Park is nearby and is a great spot for outdoor recreation before or after visiting REI.
How can nearby amenities like Tesla Supercharger enhance my visit to REI?
The Tesla Supercharger on Stonelake Blvd near REI offers convenient electric vehicle charging, making it easier for Tesla owners to shop at REI while their car charges.