Trek Bicycle Allen

Reviews

• CB

  Cheryl Brindle

  Feb 28, 2026
  5.0
  Best customer service and resolution to adding training wheels to bicycle purchased at another store. My husband, mechanically adept, was unable to get 'universal' training wheels on our granddaughter's new bicycle. I called Trek Bicycle and first phone interaction convinced me I chose wisely. Trek was unable to install training wheels because parts were too short. Told my husband extender they needed to order for installation. They still weren't able to make it work with the extender. However, with their ingenuity, they were able to take parts from a used bike on hand to make it work. Solved the problem! Caring staff, creative problem solver and had our granddaughter enjoying her bike quickly. Next bike purchase is definitely at Trek Bicycle Allen!
• TK

  Tom Karges

  Feb 23, 2026
  5.0
  Its one thing to get a good tune up but when the people you deal with are genuine and trustworthy....it makes for a much better experience. Thank you Joe and Blake.
• MK

  Michelle K

  Feb 21, 2026
  5.0
  Thank you so much for helping me get back on my bicycle! I brought my bike in for a tune up (new tires, inner tunes, brake pads, new chain, and had the gear shifters back in working order), the guys were great! Everyone was friendly. Had my bike back in a week. Then, after a fall, I decided to get new clip in pedals, and of course I needed shoes! The team set it up for me and as a beginner with clips, set it up just right for me. It has been working out great. Thank y'all much! I highly recommend this store!
• JT

  Jack Tran

  Feb 16, 2026
  4.0
  I bought an FX2 here last year. They are friendly and knowledgeable, but I think their service department has some room for improvement. A few months into riding my FX2, they chain dropped off the largest cog and got stuck behind the cassette. This lead to me falling off the bike. They adjusted the limit screws, but it happened again within a week. I had to learn how to adjust a rear mech myself and the issue never presented itself again. 2 months into ownership, the brakes feel spongey and the rear lever has a ton of play. I presented this to the service department during my free tune-up, but they could not resolve the issue. I would buy a bike from here, but not get it serviced here. Any bike you buy, make sure you double check the function before leaving. Otherwise, you're SOL.
• FK

  Fred K

  Feb 12, 2026
  5.0
  Blake greeted me when I dropped my bike off for a front derailleur adjustment. He was extremely courteous and obviously very competent. He called me about an hour later and told me that the bike was repaired and ready to be picked up! What more can you expect? When I picked up the bike the following day, I was greeted by Billy Bob. Billy Bob's knowledge in the bicycle industry is so vast, he's forgotten far more than I'll ever know. He took the time to educate me on certain aspects of my bike and it was a true pleasure to be welcomed by him. I look forward to working with this TREK shop in the future!

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