Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupAvailable
Location
Hours
Reviews
4.7
292 reviews
5 stars
244
4 stars
27
3 stars
8
2 stars4
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Chris, Mark, and Owen providing exceptional service.
Product Selection
The store offers a wide variety of high-quality outdoor gear, although some customers noted limited in-store inventory compared to online options.
Mixed Experiences
While many reviews highlighted positive interactions, some customers reported negative experiences with staff, including being ignored or rushed during their visits.
Pricing Concerns
Several customers commented on the high prices of products, suggesting that while the quality is good, the cost may be a deterrent for some shoppers.
Store Environment
The store is generally described as clean, well-organized, and welcoming, contributing to a positive shopping experience.
- TMTimothy McFarlandNov 10, 20252.0BEWARE. Bike shop hours are whatever random time the bike tech goes home for the day. They are not regular and are not the same as the store hours.
- MBM BraxtonNov 7, 20255.0Great staff here
- JBJustin BrewerOct 6, 20255.0Shout out to Chris (manager) and his team. Chris did an amazing job and was very helpful replacing my shoes. Very knowledgeable and genuinely cared. Can’t say enough great things about this guy!
- CWCandace WilliamsOct 2, 20251.0I came in with my pup and asked an associate on the floor to help me locate the pet accessories because I needed shoes. He began walking to the back and I followed him thinking that there was something he was bringing me. He came back out and said that the pet accessories are in the front and that he has to clean a spill from the floor. I was so turned off that I left. Such a strange interaction and a waste of time.
- PHPaul HardwickSep 26, 20251.0Will never forget the awful experience at this location was constantly interrupted while doing my shopping I worked retail and knew exactly what they were doing Theft prevention There’s a difference between good customer service and bad loss prevention skills Almost cut Up my REI Credit Card Never again will I go into this location
Frequently Asked Questions About REI
What type of products and brands does REI in Memphis offer?
REI offers quality outdoor gear, including award-winning REI brand products and popular brands like The North Face, Patagonia, GoPro, and Columbia.
What are the operating hours for REI in Memphis?
REI is open Monday through Friday from 10:00 AM to 8:00 PM, Saturdays from 9:00 AM to 8:00 PM, and Sundays from 10:00 AM to 6:00 PM.
Does REI in Memphis provide pickup options?
Yes, REI offers both in-store pickup and curbside pickup services.
What payment methods are accepted at REI in Memphis?
REI accepts American Express, Android Pay, Apple Pay, MasterCard, and Visa.
Is the REI store in Memphis wheelchair accessible?
Yes, the store has wheelchair accessible entrance and parking.
Does REI in Memphis have onsite parking and is it free?
Yes, REI provides free onsite parking for customers.
What nearby stores offer additional shoe options close to REI in Memphis?
Nearby shoe stores include Saucony, Chacos, The Good Feet Store, and the Warehouse Sale Pop Up Shoe Store, offering customers more footwear choices.
Where can I find food and dining options near REI in Memphis?
Close to REI, you can visit Panera Bread, BGR The Burger Joint, Kami Ramen Bar, Chipotle Mexican Grill, Genghis Grill, Red Pier Cajun Seafood & Bar, Pizza Hut, and Yogurt Mountain for a variety of dining choices.
What nearby stores and services are available for outdoor and sporting goods shoppers?
In addition to REI, Edwin Watts Golf and Sports Authority Sporting Goods provide sporting goods and bicycle-related products, while Ridgeway Trace Shopping Center offers a variety of shopping options nearby.
Are there family and children's clothing stores near REI in Memphis?
Yes, 901 Clothing Exchange and Carter's are nearby stores specializing in children's clothing and apparel, great for families visiting REI.