Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.5
638 reviews
5 stars
491
4 stars
81
3 stars
11
2 stars
14
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and eager to help, although some reported negative experiences with specific employees.
Product Quality
Customers generally appreciated the quality of the products offered, particularly outdoor gear, but noted that prices can be high.
Store Organization
Feedback indicated that the store can sometimes be disorganized and lacking in specific sizes or items, leading to customer frustration.
Return Policy
While many customers valued the return policy, some expressed disappointment with recent changes and experiences related to returns.
Selection Variety
Customers enjoyed the wide variety of outdoor gear available, though some noted limitations in specific categories or sizes.
- JCJayce CravensNov 2, 20255.0Wonderful customer service. Plus, I've never bought a product here that I ended up being disappointed with.
- HHHeather HoustonOct 28, 20255.0We have been members for years and shop here first for most of our outdoor gear! The store brand is good quality especially for the price as our boys grow out of things each season! Even our dogs benefit from their products! We can confidently recommend the Shokz OpenRun Pro2, JBL Live 770NC headphones (great for kids with special needs as they are noise-canceling), Garmin watches (outlast any other brand for my husband who works and plays outdoors most of his waking hours), REI kid’s Tarn packs (love the features), REI camp chairs (durable and comfortable), REI kid’s waterproof gloves (perfect for long days in the snow), Wolfgang Dog collar, harness and leash (great patterns/colors, washes well and is easy to use)… the list goes on!
- KBK BushOct 21, 20255.0I went to the store to buy a new pair of hiking boots for my new foot situation that has an altered shape and step. I showed Tom my old hikers (a pair of Merrells that I love and wore well until recently--my fault, but happy with one year!). I explained my situation, and he gave a short pause for thought, and said he had two choices for me that he thought would solve my problem. He brought out two pair of Merrell's that were just slightly different. I put them on and they felt like they were custom-made for my feet! They completely solved my problem and I wound up buying both pairs--one pair for work, and one pair for knockaround. My problem was solved in under 10 minutes. I strongly recommend Tom for all your hiking and running needs!
- KAKelsey AndrewsSep 18, 20255.0I can’t say enough good things about REI. Every time I visit (whether in person or even just over the phone), the staff are consistently friendly, knowledgeable, and eager to help. They go above and beyond to make sure I find exactly what I’m looking for and that I understand the ins and outs of the gear. I also really appreciate the wide variety of trusted brands they carry; it makes shopping here so easy. It’s clear that the employees truly care about both the products and the people who shop here. REI continues to be one of my favorite places to shop for outdoor gear.
- HPHannah PSep 11, 20252.0I came in the other day looking to buy another pair of Hokas. I asked the employee if the Hokas on display were the only ones they have. He said yes. I said that the ones I wanted weren’t there. He told me emphatically they have every kind of Hokas. After shopping at another shoe store what I learned is that most likely what he meant is that there are many color variations of Hokas in the back- that are not on display. I have no idea why he would not inform me of this. He was not friendly and really wasn’t interested in helping me. I even went in with the purpose of buying a pair of Hokas that day.
Frequently Asked Questions About REI
What types of outdoor gear and clothing does REI in Knoxville offer?
REI offers a wide range of quality outdoor gear and clothing, including their own award-winning REI brand as well as popular brands like The North Face, Patagonia, Columbia, and more.
What are the store hours for REI in Knoxville?
REI is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sundays from 10:00 AM to 6:00 PM.
Does REI Knoxville provide in-store or curbside pickup services?
Yes, REI offers both in-store pickup and curbside pickup services for the convenience of its customers.
What payment options are accepted at REI Knoxville?
REI accepts multiple payment options including American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, PayPal, and Visa.
Is the REI store in Knoxville wheelchair accessible?
Yes, REI Knoxville has a wheelchair accessible entrance and parking available for all customers.
Where is REI located in Knoxville and does it have free parking?
REI is located at 6700 Papermill Drive, Knoxville, TN 37919, and it offers free onsite parking for customers.
What outdoor activities can REI's products support?
REI's products support a variety of outdoor activities such as camping, skiing, biking, rock climbing, and general outdoor recreation.
What can visitors do near REI in Knoxville?
Visitors near REI can explore nearby shoe stores like Chacos and Saucony for additional footwear options, or visit Ulta Beauty for cosmetics and beauty supplies. After shopping, they can grab a meal at Jimmy John's sandwich shop conveniently close by.
Are there any nearby services related to wellness or counseling close to REI Knoxville?
Yes, nearby services include Diana L. Brown Taylor (psychotherapist and spa services), S. David Hall (counseling and mental health), PsychMaven, and Jarrod Justice, all offering various wellness and counseling support.
How can customers use nearby real estate services while visiting REI?
Customers interested in real estate can visit nearby agents like L. Logan Wells, Michael Carr & Associates, Felix Ordaz Realtor, and Connell Properties Inc, all located close to REI for convenient consultations before or after their outdoor gear shopping.