Business Details
About
Bicycle StoreBicycle Repair Shop
Trek Bicycle Germantown is your destination for the latest products from Trek and Bontrager, service and tune-ups for bikes of any brand, and the best local advice about riding in the surrounding area.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.8
369 reviews
5 stars
347
4 stars
6
3 stars3
2 stars1
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, knowledgeable, and helpful, with many highlighting specific employees for their exceptional service.
Product Quality
Customers expressed satisfaction with the quality of the bikes and accessories, often noting the superior engineering and performance of Trek products.
Operational Issues
Several reviews mentioned issues with store opening times and communication regarding service turnaround, indicating a need for better operational management.
Repair Services
The repair services received mixed feedback, with some customers appreciating quick fixes while others reported dissatisfaction with the quality of repairs.
- JKjessica kempDec 11, 20251.0Here on a Thursday morning at 1059AM and it is now 1105AM and the shop is still not opened. The shop is scheduled to open at 11AM. No one is inside. Lights are off. This isn't the first time this has happened at this location.
- TJTarsha JAug 18, 20255.0Awesome quick fix to a bike I had put together but wasn't rideable. Trek got me back on the pavement with some minor adjustments.
- MGMark GibsonJul 31, 20251.0I recently spoke with Jeremy via phone about trading in my Specialized bike toward a new Trek model. He offered a trade-in value of just $50, which felt dismissive and unnecessarily insulting, especially since he didn’t even ask what model I had. I understand there can be a bit of rivalry between Trek and Specialized owners, but that should never get in the way of professional customer service. If the store doesn’t accept Specialized bikes for trade, a simple and honest explanation would have been more respectful. Given their 4.8-star rating, I expected better service.
- ACAmy CliffordJul 30, 20255.0Jeremy listened to my bike needs and found me the perfect match. He explained all the details of the bike thoroughly .Both staff members were very helpful.
- KDKimberly DeCarrMay 26, 20245.0I called on a Friday evening less than an hour before they closed and they were able to squeeze me in and tune up my bike that day. Super grateful for their commitment and flexibility.
Frequently Asked Questions About Trek Bicycle Germantown
Where is Trek Bicycle Germantown located?
Trek Bicycle Germantown is located at 2095 Exeter Rd, #40, Germantown, TN 38138, US.
What are the store hours for Trek Bicycle Germantown?
The store is open Monday to Friday from 11:00 AM to 6:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 5:00 PM.
What products and services does Trek Bicycle Germantown offer?
They offer the latest products from Trek and Bontrager, bike service and tune-ups for any brand, and local cycling advice.
How can I contact Trek Bicycle Germantown?
You can contact them by phone at +1 901-757-8485 or via email at germantown@trekbikes.com.
What payment methods does Trek Bicycle Germantown accept?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Does Trek Bicycle Germantown offer in-store shopping and pickup?
Yes, they offer in-store shopping and in-store pickup, but they do not provide delivery.
Are there other shops near Trek Bicycle Germantown where I can find children's or women's clothing?
Yes, nearby you can visit Spoiled Sweet Boutique and Jewel Spa & Boutique for children's and women's clothing.
What dining options are available near Trek Bicycle Germantown?
Near the bike shop, you can find Mantra Indian Grill and New Asia Restaurant for Indian and Asian cuisine.
Is there a taxi service nearby for easy transportation to and from Trek Bicycle Germantown?
Yes, Germantown Taxi Transportation is nearby, providing convenient taxi services for your transportation needs.
Can I get my bike serviced elsewhere nearby if needed?
Trek Bicycle Germantown provides bike repairs, but there may be other options nearby; however, Trek is your primary local bicycle repair and maintenance shop.