REI

4.5
406 reviews
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Business Details

1140 Woodruff Rd., Greenville, SC
29607, United States
(864) 297-0588
https://www.rei.com/stores/greenville.html
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About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • Curbside pickupAvailable

Location

REI
1140 Woodruff Rd., Greenville, SC
29607, United States

Hours

Reviews

4.5
406 reviews
5 stars
311
4 stars
47
3 stars
10
2 stars
9
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers reported a mix of experiences with staff, with many praising their friendliness and helpfulness, while some noted instances of poor service and rudeness.

Product Selection

Customers appreciated the wide variety of outdoor gear available, though some expressed disappointment with the stock levels and specific product availability.

Return Policy

The return policy received mixed reviews; while some customers found it beneficial, others felt it was not honored as advertised.

Store Experience

Many reviews highlighted the store's organization and cleanliness, contributing to a positive shopping experience.

Staff Knowledge

Several customers commended the staff's knowledge about products and outdoor activities, enhancing their shopping experience.
  • PB
    Paige Bain
    Oct 31, 2025
    1.0
    Went to make a return since I paid for a membership to be able to return up to a year. If you have them for a few months and can return up to a year of course the shoes will be worn, so I got turned away at the store for that. Sent them in online and got a full refund. So thanks for the waste of time and horrible customer service. If your shoes look worn do an online return.
  • IB
    Izabell B
    Sep 23, 2025
    5.0
    Best experience ever! Very welcoming and knowledgeable staff. Unforgettable consultation with the salesperson PJ. He took his time and gave me the best recommendation for a personal GPS tracking device. Highly recommend.
  • MH
    Miranda Hewitt
    Sep 19, 2025
    5.0
    The staff is always helpful. We got everything we needed for our trip!
  • WP
    W D P
    Aug 26, 2025
    5.0
    Went to purchase a new backpack for my son's junior year in college. There were plenty of options at all different price ranges located in several locations throughout the store. We were greeted upon entering and after a few minutes of browsing, offered assistance in locating what we wanted. Though we declined, the staff were very friendly and available.
  • AW
    Ab Well
    Aug 17, 2025
    5.0
    My go to place for outdoor equipment. Employees are always helpful, knowledgeable and upbeat, especially the bike repair department
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Frequently Asked Questions About REI

What is REI's satisfaction guarantee policy?

REI stands behind all their products with a 100% satisfaction guarantee, ensuring quality and customer satisfaction.

What types of outdoor brands does REI carry?

REI carries well-known outdoor brands including The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.