Trek Bicycle Warwick

Reviews

• CC

  Christian C.

  2 days ago
  5.0
  I had such a great experience at the Trek Bicycle Warwick store that I felt it was important to share. The level of service I received from Phoebe (Store Manager) and Mike (Service Manager) was truly exceptional. Mike went above and beyond while helping with a kickstand installation on the Trek bike I had just purchased privately. Instead of simply installing it and sending me on my way, he took the extra time to make sure it was the perfect height by carefully trimming it so it fit the bike properly…almost like a custom setup. While he had the bike, he also took the initiative to give it a quick once-over to ensure everything was running smoothly. He walked me through the services Trek offers, what to expect with maintenance over time, and reassured me that I had purchased a really solid bike. That level of care and attention meant a lot. Phoebe was equally fantastic. She made me feel incredibly welcome from the moment I walked in. She helped top off the air in the tires, gave me a tour of the store, and spent time showing me different bikes since I’m also considering a Trek Electric mountain bike for myself. What really stood out was when she showed me Trek’s refurbished bike section on the website. I had no idea this existed, and she explained how you can still get a great Trek bike with warranty protection at a discounted price. She even showed me how to navigate the site and offered to stay in touch if a bike comes up that fits what I’m looking for. Overall, the service was phenomenal. The store is about two hours away from me, but the experience was so positive that if the right bike came along, I wouldn’t hesitate to make the trip back just to work with them again. Phoebe and Mike represent exactly what great customer service looks like…knowledgeable, welcoming, and genuinely invested in helping their customers. I’m very grateful for the experience and hope to cross paths with them again in the future.
• DR

  Doug Rose

  Mar 10, 2026
  5.0
  Great selection and a very friendly, knowledgeable, and no-pressure staff. I love my new bike and will definitely be going back to Trek Warwick.
• BJ

  Barbara Judd

  Mar 5, 2026
  5.0
  BEST service ever!! Phoebe did all the service on my bike, changed both the tubes, took the bike in and out of my car for me, pleasant, great conversationalist and even offered water and a lollipop while I was there. I haven't had this kind of service anywhere in a very long time. Thank you Phoebe!!
• JS

  Jessica Schwartz

  Feb 9, 2026
  5.0
  I had an outstanding experience at Trek Bicycle Warwick and want to specifically recognize Phoebe and Ben for their professionalism, knowledge, and genuine care for riders and Trek fans. I visited the shop to compare the Checkpoint, Domane AL 5, and Domane SL 5, and they took the time to understand my riding style, goals, terrain, and what I truly wanted out of a bike before offering any recommendations. The conversation felt consultative rather than sales driven, which I deeply appreciated. Both Phoebe and Ben were incredibly knowledgeable and did an excellent job explaining the real world differences between the platforms, from aluminum versus carbon to endurance versus gravel geometry. They translated technical details into practical guidance in a way that made decision making much clearer and more confidence building. What stood out most was how welcoming and accommodating they were. The environment felt supportive, educational, and community focused. I left feeling more informed, more excited about riding, and grateful for the time they invested in helping me. If you are comparing Trek models, exploring gravel versus endurance setups, or simply want to work with people who truly listen and care about your riding experience, I highly recommend Trek Bicycle Warwick. Phoebe and Ben set a very high standard for what a bike shop experience should be.
• JP

  John Paolino

  Feb 4, 2026
  5.0
  Outstanding service from the peoptat Trek. Very professional, knowledgeable, helpful, and friendly.

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