Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupAvailable
Location
Hours
Reviews
4.6
400 reviews
5 stars
312
4 stars
49
3 stars
12
2 stars6
1 star
21
What are people saying?
AI-generated from recent customer reviews
Staff Helpfulness
Many customers praised the staff for being friendly, knowledgeable, and helpful in assisting with product selection and providing excellent customer service.
Product Selection
The store offers a wide variety of outdoor gear and equipment, although some customers noted low stock on certain items.
Customer Service Issues
Several reviews highlighted negative experiences with customer service, particularly regarding returns and membership pressure tactics.
Store Environment
Customers appreciated the cleanliness and organization of the store, contributing to a pleasant shopping experience.
Membership Experience
While some customers enjoyed the benefits of membership, others expressed frustration with aggressive sales tactics and perceived changes in return policies.
- BSBryce SmithOct 31, 20255.0Awesome store
- EDEvan DeCampSep 4, 20255.0Very helpful and positive staff. Always leave this place happy.
- VMvalentina mandesAug 29, 20255.0REI has a great selection of sneakers. Especially if youre looking for brands most stores dont supply. The customer service is great with helping me with find what I need. They are always friendly and welcoming.
- DRDorothy RadnorAug 28, 20255.0They know what they're talking about. They're very helpful courteous. Never, ever had any problems. And the return policy is great.
- DLDave LotitoAug 19, 20255.0Abby from the bike department was outstanding! went in to see if she could loosen my valve stem screw and she ended up teaching me all about changing a road bike tire & she even teaches classes on it. highly recommend Abby & the entire REI staff at this location.
Frequently Asked Questions About REI
What types of outdoor products does REI offer?
REI offers a wide range of quality outdoor gear, clothing, and equipment including award-winning REI brand products, suitable for beginners and seasoned outdoor adventurers.
What are REI Cranston's operating hours?
REI Cranston is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sundays from 10:00 AM to 6:00 PM. The store is closed on November 27 and 28, 2025, for holidays.
Does REI offer curbside pickup service?
Yes, REI Cranston provides curbside pickup service for customer convenience.
What payment methods are accepted at REI in Cranston?
REI accepts multiple payment options including American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, PayPal, and Visa.
Where is REI Cranston located?
REI Cranston is located at 22 Chapel View Blvd, Cranston, RI 02920, United States.
What are some notable nearby places to REI Cranston that customers might visit?
Nearby points of interest include TJ Maxx, a department and clothing store; ZENSHI Handcrafted Sushi, a sushi restaurant; and Petco, a pet store and groomer, making it convenient to shop or dine before or after visiting REI.
Are there nearby transportation options customers can use to reach REI Cranston?
Yes, Chapel View Bridge is a nearby transportation spot that can help customers access REI Cranston and surrounding locations efficiently.
Can customers find other health and wellness services near REI Cranston?
Yes, nearby health-related places include Cranston Cosmetic Dentistry and Chiropractic Health Institute, providing dental and chiropractic services.
Does REI offer any satisfaction guarantees on their products?
REI stands behind all its products with a 100% satisfaction guarantee, ensuring customer confidence in quality outdoor gear.
How can customers connect with REI Cranston through social media or apps?
Customers can follow REI on Facebook, Instagram, and Twitter (@REI) and download the REI shopping app available on both iOS and Android for a seamless shopping experience.