REI

Reviews

• JL

  Jamie Lantzy

  Jan 4, 2026
  5.0
  I love REI stores in general; this isn't the biggest one, but they still have a solid selection and the staff are friendly and helpful. I usually end up paying to park, but you could probably find a free short term spot if you alwere willing to walk a bit farther.
• PF

  Philip F

  Jan 3, 2026
  2.0
  An average store, i have been to more expansive REI stores than this one. I’ve been a co-op member since 1986 and was disappointed by this store. I noted to a sales person that there were no pac boots and they replied, “whats that?” SMH! The store is small with limited selection and leans urban and does not lend itself to the spirit of the outdoors. I’ve been to REI stores in Alaska, Missouri, Georgia, Maryland, and Illinois and can say the Pittsburgh store is disappointing!
• CK

  C K

  Jan 2, 2026
  1.0
  Very frustrating experience. REI sells dog products, but does not allow dogs inside (except service animals). Even though there was a sign on the front door, this policy is confusing and impractical—especially for customers who want to check the fit of items like dog harnesses. I was questioned by a female staff about whether my dog was a service animal, which felt uncomfortable and unnecessary. If a store chooses not to allow dogs, that’s fine, but then they should reconsider selling dog gear that requires fitting, or offer a better way for customers to check sizing.
• WZ

  William Zhao

  Dec 2, 2025
  1.0
  I just went into the store today to service my snowboard. I brought in my dog with me because I did not know there would be a problem since he is a service animal. After I already arrive at the ski/bike shop. I waited for a while since no one was at the front of the station. a guy working on the bike start to shouting at me questioning whether my dog is a service dog. I told him he is and he came out and ask me what kind of service does the dog provide. I told him he is an emotional support/ companion dog and he told me that doesn’t count. First of all it does count when I talked to the manager later on the phone. Secondly, since I was already at the station I could have dropped my board and then come back later to pick up the board without my dog and it would be the exact same thing compared to I leave the shop without my board being serviced.the guy was also rude and disrespectful. I have been a REI member for a long time and I have been to different stores in different locations and this is the first time I have felt disrespected.
• CD

  Craig Dutton

  Dec 1, 2025
  5.0
  Great and friendly staff! Did a great job helping get a bike fitted for my son.

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