Business Details
412 S 27th St, Pittsburgh, PA
15203, United States
Certified by REI • Mar 01, 2026
(412) 488-9410
Certified by REI • Mar 01, 2026
https://www.rei.com/stores/pittsburgh.html
Certified by REI • Mar 01, 2026
About
Certified by REI • Mar 01, 2026
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupNot available
Location
Certified by REI • Mar 01, 2026
Hours
Certified by REI • Mar 01, 2026
Reviews
4.5
638 reviews
5 stars
485
4 stars
68
3 stars
23
2 stars
18
1 star
44
What are people saying?
AI-generated from recent customer reviews
Staff Knowledge
Many customers praised the staff for their helpfulness and product knowledge, with specific mentions of employees providing excellent service and guidance.
Customer Service Issues
Several reviews highlighted negative experiences with customer service, including dismissive attitudes and confusion over store policies, particularly regarding membership requirements.
Product Selection
Customers noted a mixed experience with product selection, with some finding the store's offerings limited compared to other locations, while others appreciated the variety available.
Pricing Concerns
There were multiple comments about the high prices of products, with some customers feeling that the quality did not justify the cost.
Store Environment
The store was generally described as clean and well-organized, providing a pleasant shopping experience.
- GPGloria PlazaFeb 21, 20261.0I was treated like a thief here! I’ve never coming back to this store. I’d two different women giving long stares at my hands with towels I was going to buy. I guess they think it’s ok to treat people like that! I’ve no idea why. They told me they have lots of thieves in the store!!!! Like I’m one of them!!
- RBRoy BrooksFeb 10, 20261.0REI recently updated their lifetime membership terms. While that may be allowable through policy, there is no question it reduces the value of the membership. Those considering a membership should know that terms may be changed in the future and that you earn no benefits on anything on sale. I wish I knew the latter before I purchased a membership. Finally and probably most importantly, there is really no reason to shop at this retailer in-person or online. They are primarily a reseller and their house brand is expensive and does not provide a good value. I canceled my membership via email and don’t plan to patronize these folks any longer.
- MGMike GuercioFeb 9, 20265.0They had exactly what I was looking for at a great price! Fox speedframe helmet and a Stans sealant injector.
- PFPhilip FJan 3, 20262.0An average store, i have been to more expansive REI stores than this one. I’ve been a co-op member since 1986 and was disappointed by this store. I noted to a sales person that there were no pac boots and they replied, “whats that?” SMH! The store is small with limited selection and leans urban and does not lend itself to the spirit of the outdoors. I’ve been to REI stores in Alaska, Missouri, Georgia, Maryland, and Illinois and can say the Pittsburgh store is disappointing!
- CKC KJan 2, 20261.0Very frustrating experience. REI sells dog products, but does not allow dogs inside (except service animals). Even though there was a sign on the front door, this policy is confusing and impractical—especially for customers who want to check the fit of items like dog harnesses. I was questioned by a female staff about whether my dog was a service animal, which felt uncomfortable and unnecessary. If a store chooses not to allow dogs, that’s fine, but then they should reconsider selling dog gear that requires fitting, or offer a better way for customers to check sizing.
Frequently Asked Questions About REI
What is REI and what products do they offer?
REI is a store specializing in quality outdoor gear and apparel, offering products for camping, biking, skiing, and outdoor adventures including award-winning REI brand gear and clothing.
Where is REI located in Pittsburgh?
REI is located at 412 S 27th St, Pittsburgh, PA, 15203, US.
What are REI's store hours?
REI is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does REI offer curbside pickup?
Yes, REI offers curbside pickup service for customers.
What payment methods does REI accept?
REI accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa.
Is REI wheelchair accessible and do they have parking?
Yes, REI has wheelchair accessible entrances and parking, with street paid parking available.
Does REI offer free Wi-Fi and onsite services?
Yes, REI provides free Wi-Fi and onsite services including bicycle repair.
Which popular outdoor brands are available at REI?
REI carries brands such as The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
What nearby shoe stores can I visit when shopping at REI?
You can visit nearby shoe stores like Saucony and Chacos, both located close to REI, making it convenient to explore a variety of footwear options.
Are there dining options near REI for a meal before or after shopping?
Yes, nearby dining options include bd's Mongolian Grill, The Speckled Egg SSW, The Cheesecake Factory, McCormick & Schmick's Seafood & Steaks, Levity Brewing SSW Dog Park, and Tasty Taquitos.
What nearby attractions can I visit in the area around REI?
You can visit Ohiopyle State Park for outdoor activities or explore SouthSide Works shopping center nearby.
Brand Certified Facts from REI
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Certified March 01, 2026Yext Knowledge Graph
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