REI

4.5
504 reviews

About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • Curbside pickupAvailable

Location

REI
200 W Ridge Pike, Conshohocken, PA
19428, United States

Hours

Reviews

4.5
504 reviews
5 stars
388
4 stars
64
3 stars
13
2 stars
8
1 star
31

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees going above and beyond to assist.

Product Quality

Customers noted a wide selection of quality outdoor gear, though some expressed concerns about high prices and occasional issues with used items.

Store Experience

The store was generally described as clean and well-organized, but some customers reported negative experiences with service during busy times or with specific employees.

Membership Benefits

Several reviews highlighted the advantages of being an REI member, including discounts and the value of the garage sale section, although some felt the pricing could be inconsistent.

Return Policy

While many appreciated the return policy, some customers found the process uncomfortable or overly interrogative.
  • TF
    ToM Foolery
    Nov 15, 2025
    5.0
    Very friendly, knowledgeable staff. The mannequins freak me out a little lol. Get the subscription too.well worth it.
  • JS
    Jordan Smith
    Nov 6, 2025
    4.0
    I was upset, but they made it right. Every business has a bad egg and it’s unfortunate when thats who hijacks your experience. But after explaining my opinion to a manager and him taking time to help me understand the situation we came up with a solution and they kept my business.
  • JS
    Jordan Smith
    Nov 5, 2025
    1.0
    After making an appointment a week out then they diagnose an issue. Wait another week for the part, starts reassembling at 7:35pm when he realizes he may have misdiagnosed the issue. Calls me at 8:00pm to tell me my options but I can’t get in touch with him because the store is closed and find out the mechanic that disassembled everything with 20 min left in the day won’t be in for a couple days. Pretty disappointing So if you are an actual cyclist that rides a lot and needs your gear back asap I suggest going elsewhere.
  • MT
    Melissa Thomforde
    Oct 29, 2025
    5.0
    The store is clean and organized, and friendly staff.
  • YY
    Young09ethan
    Aug 8, 2025
    5.0
    Brian was working the register. He greeted me with a warm smile and set me up with a membership. He made the process both positive and expeditious. Would recommend to others.

Frequently Asked Questions About REI

What is REI known for?

REI is known for quality outdoor gear and their own line of award-winning REI brand gear and clothing, backed by a 100% satisfaction guarantee.

What are the store hours for REI in Conshohocken?

REI in Conshohocken is open Monday to Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.