Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
334 reviews
5 stars
226
4 stars
47
3 stars
8
2 stars
11
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised the helpfulness and friendliness of staff, others reported rude or aggressive behavior from certain employees.
Product Knowledge
Several reviews highlighted the staff's extensive product knowledge, particularly in departments like shoes and camping gear, contributing positively to the shopping experience.
Management Issues
Numerous customers expressed dissatisfaction with management, citing poor communication, unresponsiveness to complaints, and inconsistent policies, which negatively impacted their experiences.
Store Atmosphere
The store generally received positive remarks for its cleanliness and pleasant atmosphere, although some customers noted issues with overly aggressive sales tactics.
Pricing Concerns
Many customers found the prices to be high, although they acknowledged the quality of the products, leading to mixed feelings about value for money.
- DDDEMINT DETAILING6 days ago5.0Amazing selection! Best place to go for all your camping needs
- VVVery VeryOct 25, 20255.0Best REI I have been to. Everyone was so knowledgeable and kind. The manager V went above and beyond for us and I am so grateful for her and the team.
- BJBill JohnsonSep 3, 20251.0Really awful customer service. Spoke with the manager and he was extremely rude. Been a long time member but the folks working there apparently don't understand common courtesy.
- JMJoel MorrisAug 23, 20255.0Awesome outdoor gear store. Wide variety of brands and styles for getting outside. Lori and Cody in the shoe department were VERY helpful and patient in guiding us to the perfect footwear. Store is clean and well lit, and the staff are friendly.
- JWJoanna WilsonAug 13, 20255.0I called them to ask about certain kinds of shoes we been looking for foot pain onces and shoes support they knew what I was looking for friendly on the phone! And we know where to go now so happy I called .
Frequently Asked Questions About REI
What types of outdoor gear and clothing does REI in Medford offer?
REI offers a variety of quality outdoor gear and clothing including award-winning REI brand products and popular brands like The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
What are the store hours for REI Medford?
REI Medford is open Monday through Friday from 10:00 AM to 9:00 PM, Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Does REI Medford offer pickup options for online orders?
Yes, REI Medford provides both in-store pickup and curbside pickup services for customers.
Where is REI located in Medford, Oregon?
REI is located at 85 Rossanley Drive, Medford, OR 97501, USA.
What payment options are accepted at REI Medford?
REI Medford accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa as payment options.
How can I contact REI Medford for more information?
You can reach REI Medford by calling their main phone number at +1 541-732-1938 or their toll-free number at +1 800-426-4840.
Are there any nearby stores where I can find additional shoe options?
Yes, Saucony, a nearby shoe store, is located close to REI Medford, offering more footwear selections for customers.
What food options are available near REI Medford?
Nearby dining options include Tacos el Don for Mexican cuisine, Shinsei Sushi for Japanese food, and Yogurt Hut North Medford for frozen yogurt and ice cream.
Which nearby places can I visit for entertainment before or after shopping at REI?
You can visit Northgate Marketplace nearby, which features shopping and a cinema, perfect for entertainment before or after your REI visit.
What local resources are available near REI for pet care needs?
Pet owners can find nearby services like Petco for pet supplies and grooming, as well as Vetco Total Care Animal Hospital for veterinary services, conveniently located close to REI Medford.