Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupAvailable
Location
Hours
Reviews
4.4
593 reviews
5 stars
422
4 stars
82
3 stars
22
2 stars
22
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some employees being helpful and knowledgeable, while others were reported as rude and dismissive.
Staff Knowledge
While some customers praised the staff for their expertise and helpfulness, others noted a lack of training and knowledge among employees.
Product Availability
Customers expressed disappointment with low inventory and uninspired product selection, particularly in comparison to past experiences.
Membership Pressure
Several reviews highlighted a negative experience related to pressure to join the REI membership, leading to feelings of being dismissed or treated poorly.
Store Environment
The store's atmosphere received mixed reviews, with some customers enjoying the layout and selection, while others felt overwhelmed or uncomfortable.
- MMMelanie Miller1 day ago5.0Justice was very knowledgeable and helpful. I was impressed with his willingness to help. Genuine care, thank you for your help
- JHJimmy HubbardNov 14, 20255.0Great place for outdoor gear
- DMDavid MarksOct 29, 20252.0During my visit to purchase shoes, employees seemed to outnumber customers; however staff were concerned with taking care of store tasks rather than waiting on customers. As I was about to be helped with shoes, an employee whisked away the staff member who was about to help me. Smiling staff members walked by assuring me someone would be helping me soon. I tired of waiting and departed.
- BBBendMountainBikeManOct 28, 20252.0REI is a shadow of its former self. Relying on the decades old passion that has long since passed. Their chocolate and vanilla selection is completely uninspired. Lastly, they preach about sustainability while every tent, backpack, and piece of outwear comes fron oil. I'm done with them.
- JHJamie HillSep 25, 20255.0We forgot our boots for our hiking trip across country.... The staff was really awesome and we found an awesome pair of boots
Frequently Asked Questions About REI
What is the satisfaction guarantee policy at REI in Bend?
REI stands behind all their products with a 100% satisfaction guarantee, ensuring quality outdoor gear for every customer.
What types of pickup services does REI Bend offer?
REI Bend offers both in-store pickup and curbside pickup services for customer convenience.
What are the regular store hours for REI Bend?
REI Bend is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 9:00 AM to 6:00 PM.
Which outdoor and sporting brands can I find at REI Bend?
REI Bend carries brands including The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
Does REI Bend have wheelchair accessible entrances and parking?
Yes, REI Bend has wheelchair accessible entrances, parking, and restrooms to accommodate all customers.
What payment methods are accepted at REI Bend?
REI Bend accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, PayPal, and Visa.
Is there free parking available onsite at REI Bend?
Yes, REI Bend provides free onsite parking for customers.
What shoe stores are located near REI Bend for additional footwear options?
Nearby shoe stores include Vans, Saucony, Chacos, Acadia Footwear, Zumiez, and Buckle, offering a variety of footwear choices.
Are there dining options near REI Bend where customers can eat before or after shopping?
Yes, guests can visit nearby restaurants such as Level 2, Rapa Nui Tiki Bar, Greg's Grill, Mio Sushi, and Kara's Kitchenware for meals or snacks.
Can customers interested in outdoor activities find complementary stores near REI Bend?
Absolutely, nearby stores like Confluence Fly Shop and Deep Canyon Outfitters offer hunting, fishing supplies, and outdoor gear, perfect for enthusiasts visiting REI.