The Pin Deck

Reviews

• TB

  Tara Benavides

  Jan 6, 2024
  5.0
  Nice atmosphere, very clean, and a good selection of drinks!
• CC

  Chris Collins

  Dec 12, 2017
  1.0
  When I walked into the Pin Deck my first impression was good. Very clean and the staff was welcoming and friendly. The "bouncer" just let me in without carding me which was strange because you need a wrist band to drink alcohol, so I had to go back and get one from him before ordering a drink from the bar. The Bowling was fun but a bit pricey and it broke down on my group several times. No big deal, they gave us an extra 10 minutes at the end for the inconvenience. When my group of 12 initially arrived several of us started ordering double gin and tonics from the bar. The bar tender charged us each $4 for the drinks. "Wow, great deal!" we thought. Then one person in our group was charged $6 for the same drink. We thought that was strange but then laughed it off and moved on. Once our bowing lanes were ready, we moved over to the bowling area and had a wonderful server named Shannon (I think). She was very attentive and pleasant to interact with. After our bowling hour was up and several of us had continued to order more drinks, Shannon brings us the bill and had charged us each $7 for the drinks. I explained to her what we had initially paid at the bar and she went to ask the manager, Jamal. Jamal then comes to explain to me that the bar had originally rung up the drinks wrong and that he could not charge us $4 for the drinks. I admittedly got defensive. I had worked in the bar and restaurant industry for two years and know how these situations should go. I told Jamal that my group was under the impression that the drinks were $4 because that is what we had been charged initially. Him and a bar tender explained that the bar tender that rang in the drinks was new and didn't know what she was doing and that is why they were so cheap. Another bar tender admits that she made the drink for us wrong and tries to justify the cheap pricing that way. I told them, it doesn't matter to me, as a customer, if someone was new or if the drinks were made wrong. We ordered our drinks a certain way and we were changed $4 so that is what we were expecting to pay for the entirety of our visit. Jamal then threatens to throw me out of the bar if I didn't pay the $7 for the drinks. THROW ME OUT! All I was doing was standing up for my group and the rates we were being charged and I'm threatened to be thrown out? I wasn’t cursing or even making a scene. Just defending my group. That is absurd. To avoid further confrontation, I agreed to pay the bill. I gave the serve a very generous tip for being dragged into the situation and I expressed how unhappy I was with the experience to Jamal who responded very unconvincingly that he was "sorry to hear that". I understand how you cannot discount alcohol. Like I said, I worked in the bar industry for two years. He could have at least given us a free app, or a free hour of bowling, or something to show that we had been wronged. Nothing was done. I was only shown the door. Great work, The Pin Deck, you have made 12 Milford residents all think twice before returning.

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